Customer Success Manager
3 months ago
**Overview**
We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support.
**Responsibilities**
- Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information
- Manage inbound calls from customers inquiring about plumbing and HVAC services, including service requests, scheduling, and general inquiries
- Make outbound calls to confirm appointments, follow up on services, and engage with both existing and potential customers
- Schedule service appointments for technicians based on their availability and customer requirements
- Collaborate with the service team to ensure effective communication and efficient service delivery
- Build and maintain strong relationships with customers to understand their needs and objectives
- Serve as the primary point of contact for customer inquiries, issues, and escalations
**Skills**
- Excellent verbal and written communication and interpersonal skills
- Strong project management abilities
- Exceptional customer service skills
- Ability to analyze data and extract meaningful insights
- Effective leadership, communication, and negotiation skills
- A genuine passion for helping others
- Availability to work full-time hours, which may include daytime, evening, and/or weekend shifts
- A minimum of 5 years of experience in a customer service role
- Your unique talents If you don’t meet 100% of the qualifications listed above, please share why you would be a great fit for this position
Pay: From $20.00 per hour
Expected hours: 20 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
-
Customer Success Manager
1 month ago
Calgary, Canada Propra Full time**Company Description** Are you looking to transform an industry stuck in outdated systems and processes? Join Propra, an early-stage startup based in Calgary, on a mission to revolutionize property management and put it on autopilot. Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for...
-
Customer Success Manager
2 months ago
Calgary, Canada Ontopical Inc. Full time**Overview** At Ontopical, the Customer Success team is dedicated to providing exceptional service and support experiences to enterprise customers predominantly in the construction, engineering, consulting and software industries. Through our cutting-edge market intelligence platform, enhanced by our generative AI Copilot, Oliver, we help our customers to...
-
Customer Success Manager
4 months ago
Calgary, Canada The Gentlemen Pros Full time**Overview** We are looking for a dedicated Customer Success Manager to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support. **Responsibilities** - Build and maintain strong relationships with customers to understand their needs and goals. - Serve as the primary point of contact for...
-
Customer Success Manager
1 day ago
Calgary, Canada Rootbar salon Full time**Our goal at Rootbar salon is to create a unique salon experience. At Rootbar we produce the highest quality of hair for all guests within their time frame, helping them maintain and achieve their hair goals utilizing Canada’s first ever express root touch-up bar experience.** **We are passionate about people, our customers, our community and our...
-
Collections Manager
3 months ago
Calgary, Canada Quantifi Full timeQLI (Quantifi Lending Inc.) is a full spectrum non-prime automotive lender. We are a leading bank alternative lender that uses innovative technology to create personalized loans that fit individuals financial profile. We look beyond the “traditional” credit scoring method and take a holistic view of what financial responsibility really looks like for our...
-
Customer Success Manager 3
6 months ago
Calgary, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Customer Success Manager
7 months ago
Calgary, Canada Emerson Full timeIf you are a CUSTOMER SUCCESS professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our CALGARY location, you will engage customers in maintaining positive relationships with the Zedi Cloud SCADA Solution and offer solutions to meet their business challenges. **IN THIS ROLE, YOUR RESPONSIBILITIES WILL...
-
Customer Success Manager, Sales Ops
2 months ago
Calgary, Canada Quorum Information Technologies Inc Full time**Location - Open (remote/hybrid within Canada)** **Reports to - Manager, Client Success** **Job type - Full-time; Average working hours is 40 hours/week** **Careers with endless roads to explore together.** We are on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the...
-
Customer Success Specialist
1 month ago
Calgary, Canada Mikata Health Full time**About Mikata** Mikata is a leader in healthcare technology, dedicated to enhancing patient outcomes and empowering healthcare professionals to deliver the highest standard of care. By integrating with EMRs, Mikata improves patient communication, offering automated reminders, follow-ups, and booking possibilities. Our flagship product, “Mika”, is a...
-
Customer Success Lead
8 months ago
Calgary, Canada ReserveX Full time**Customer Success Lead (Travel Tech)**: **Location: Calgary, Canada** **Hi, Bonjour, Ola!**: Welcome and thank you for your interest! Were a travel tech startup on a mission to enable **amazing travel experiences**through **innovative technology**. Were a small, growing, mighty team and have already moved mountains to build partnerships with some of the...
-
Customer Success Specialist
4 months ago
Calgary, Canada Altalis Full timeAre you passionate about identifying customer needs and creating exceptional customer experience by providing effective technical and sales support? - Are you eager to learn about new technologies to make an impact on customer experience? - Are you self motivated and take ownership of your responsibilities? - Do you enjoy working on a small team, in a fast...
-
Customer Success Partner
3 months ago
Calgary, Canada Aimsio Full time**Customer Success Partner | Job Description**: Since its inception in 2013, Aimsio has revolutionized the way heavy industrial companies enhance revenue from field operations, streamlining communication between remote sites and corporate headquarters. As a dynamic B2B SaaS firm with about 40 innovative team members, we are on the brink of transforming an...
-
Customer Success Specialist
4 months ago
Calgary, Canada Pure Information Technology Inc. Full time**Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...
-
Customer Success Manager
7 months ago
Calgary, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
-
Customer Success Analyst
4 weeks ago
Calgary, Canada Orennia Full timeLocation: Calgary HeadquartersPosition Type: Full time, salariedReports to: Customer Success ManagerAbout OrenniaOrennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind,...
-
Bilingual Customer Success Manager
7 months ago
Calgary, Canada PayShepherd Full time_Note that a requirement of the role is written and verbal fluency in both French and English languages. This capability will be tested as a part of the hiring process._ - PayShepherd_ solves a massive problem for heavy industry (i.e. mining, shipbuilding, forest products, pharmaceuticals, steel, chemicals, manufacturing, energy, etc.) in the area of Vendor...
-
B2b Customer Success Specialist
4 months ago
Calgary, Canada International Orthotic Labs Full time**Your role as B2B Customer Success Specialist** Our company crafts custom, prescription medical devices to tens of thousands of Canadians each year, and we’re looking for a rockstar Customer Success Specialist to join our growing team. Reporting to Nicole Tanner, Customer Success Manager, your mission will be the satisfaction of our clients, including...
-
Manager, Client Success
2 months ago
Calgary, Canada Blackline Safety Full timeJOB SUMMARY Reporting to the Vice President, Client Success, the Manager, Client Success Operations plays a key role in driving client goals, product utilization, retention efforts of our clients, and the oversight of our renewals process. This role will lead the day-to-day operations of the Client Success Operations team and drive the strategic initiatives...
-
Client Success Manager
3 months ago
Calgary, Canada Rystad Energy Full timeRystad Energy is seeking a dynamic individual to join our Calgary-based Sales & Marketing team as a Client Success Manager. The role is one of several that work together as part of an account team to grow our client relationships in the region. Client Success Managers provide a critical service for the company's Sales & Marketing team. You will collaborate...
-
Sales and Success Manager
3 months ago
Calgary, Canada Helcim Full time**ABOUT HELCIM** Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small...