Advisor, Student Academic Services

3 weeks ago

Montréal, Canada Concordia University Full time

**Position Number**: 50000112 / P1933
**Department**: Undergraduate Programs
**Grade**: GR12
**Campus**: Sir George Williams (Downtown)

**Salary**: $76,468.50 - $91,341.36 per annum
**Union/Association/HR Policy**: CUPEU

**Posting deadline**: May 26, 2023

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**NOTE**:This posting represents a replacement contract until May 31, 2024.

**SCOPE**
Reporting to the Senior Director, Academic and Student Affairs, Undergraduate Programs, the incumbent counsels and guides students from the time of entrance into a program in the John Molson School of Business until graduation. The incumbent actively participates in fulfilling the enrolment objectives of the Faculty.

**PRIMARY RESPONSIBILITIES**
- Advise undergraduate students in matters relating to their academic pursuits and career aspirations.
- Evaluate students’ academic records for degree and program requirements.
- Conduct daily drop-in advising sessions, as well as set regular times for appointments with students.
- Pro-actively counsel/inform departmental advisors, chairs, staff members, and the student population about academic programs, rules and regulations. This includes participation in recruitment/open house activities, orientation/advising sessions, updating information on the SAS website and planning/facilitating workshops and special events.
- Maintain active communication with students and university departments and services.
- Provide registration assistance to and resolve registration problems for students and departmental academic advisors, chairs and staff members.
- Provide advice to and counsel students with academic problems.
- Participate in the establishment of team objectives and operational plans for advising, retention and readmission of the Faculty’s undergraduate students relating to academic programs and regulations.
- Present and handle complex requests from individual students to the Student Request Committee, the Honours Request Committee and any other related committee(s) that may be created.
- Participate in the training and support for departmental advisors, chairs, faculty and staff members on advising and retention of undergraduate students.
- Provide timely and appropriate responses to student requests regarding course exemption and transfer credit assessments, student exchange and any other requests for exceptions to University academic rules and regulations.
- Provide timely and appropriate responses to inquiries from department advisors, chairs and staff members.
- Access queries from the Student Information System as well as other sources, analyze data and provide information to faculty, students and other individuals where appropriate.
- Make recommendations to the Dean, the Senior Director and the Associate Dean of Student Academic Services, SAS team members, and departments regarding trends, practices and procedures.
- Evaluate/respond to requests for readmission from students in failed standing.
- Participate in recruitment activities and events designed to attract potential students to the Faculty and its departments.
- Represent the Student Academic Services team on various internal and external meetings and/or committees, which deal with recruitment, retention and admission of undergraduate students.
- Performs other duties in support of the Unit.

**QUALIFICATIONS**
- Bachelor’s Degree in Commerce or Business Administration and two to four years of related work experience in an academic setting.
- Good knowledge (Level 4) of spoken and written English.
- Good knowledge (Level 4) of spoken French and reading comprehension.
- Good knowledge (Intermediate level) of Word and Excel.
- Excellent interpersonal skills and the ability to deal effectively with prospective, current and former students and alumni, with faculty and staff members and on internal and external departments and committees.
- Must have proven written, analytical and organizational skills and the ability to work under pressure for extended periods, take initiative and work independently and within a team environment.
- Excellent communication skills in order to conduct orientation and information sessions to potential and current students.
- Proven ability to coordinate projects and work within strict deadlines.
- May be asked to work flexible hours occasionally (e.g. special events,

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