Student Services Coordinator

2 weeks ago

Montréal, Canada EC English Language Centres Full time

**Are you looking to start a career in international education?
**Do you have a strong customer mindset and want to meet students from around the world?**

**Then a career with EC English Language Centers could be for you**

At EC English we offer superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal. Our facilities and outstanding teams have allowed us to evolve into a globally recognized and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements. Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

The Academic Student Services Coordinator reports to and assists the Director of Studies and Academic Team in the day to day running of the academic department, with the goal of creating and sustaining an excellent academic student experience. They are responsible for supporting the Academic Team to include the planning and organisation of teachers, classrooms and resources, and also for the provision and management of all academic documentation and administration necessary. They are also responsible for working with the Academic and Student Services Team to ensure that the ‘front desk’ responses are managed effectively and student enquiries are dealt with professionally and promptly.

**Key Responsibilities**:

- Assist in all administrative areas related to academic department
- Carry out administrative duties to ensure the academic department is efficiently run
- Assist in the recruitment, management and development of the academic intern team and foster a positive team environment
- Ensure that the record-keeping as required by the company, governmental, licensing regulatory bodies and any applicable sponsoring agencies are maintained at all times
- Ensure that the service provided by the academic department exceeds students' expectations
- Assist the Academic and Student Services Teams in achieving the KPI’s including NPS targets for the year
- Ensure that students are progressing through in EC levels in the anticipated time
- ‘Front desk’ duties and being the first point of contact for academic student enquiries
- Other related duties as assigned by Centre management

**Education Required**:

- Higher Education

**Education Desired**:

- Knowledge of a language other than English and French

**Experience Required**:

- Customer Service experience
- Working in a multi-cultural environment

**Experience Desired**:

- Has personally travelled as a language student
- Customer Service experience within an ESL context

**Job Specific Competencies**:

- Processing Information:

- Structuring Tasks
- Solving Issues
- Being Customer Focused
- Being Flexible
- Want to learn more about us? watch the video of our _EC Story_ and check out or _EC Careers Page_
- Have a look around some of our schools and check out how we market ourselves to our students on our _YouTube_ channel._
- Interested? Follow us on _Instagram_, _Facebook_, _LinkedIn_ and _Twitter_

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