Customer Service Representative
1 week ago
Emblemtek, located in Vankleek Hill is looking for a dependable, quality oriented individual to fill the position of **CUSTOMER SERVICE **REPRESENTATIVE**.
**Position requirements**:
- Bilingualism (French and English) preferrable.
- Ability to work as part of a team in a fast-paced environment.
- Develop and maintain strong working relationships with customers and internal stakeholders.
- Legal right to work in Canada.
- Minimum of a post-secondary education diploma.
- Strong computer skills with a focus on **Microsoft Office Suite** in addition to 2-5 years of relevant work experience.
**Some of the duties and responsibilities include**:
- Interpret customer requirements, provide product knowledge and education.
- Play an active role in the company's customer relationship management efforts.
- Initiate regular communications with customers to maintain the relationship and satisfaction levels.
- Maintain and update CRM database.
- Understand product range, specifications, limitations.
- Providing customers and prospective customers with product literature and samples.
- Handle customer problems individually and as a team with Customer Service and Management.
- Preparation of quotes and follow-up with customers.
- Order entry processing.
- Assist the Sales and Marketing department with projects.
We offer competitive compensation, group insurance benefits package and a signing bonus (conditions apply). Annual Salary - $52,000.
The working schedule is 8:00 a.m. to 4:30 p.m. Monday to Friday (40-hour workweek). Hybrid work schedule is possible.
**Job Types**: Full-time, Permanent
**Salary**: From $52,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Vankleek Hill, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: Hybrid remote in Vankleek Hill, ON
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