Customer Service Representative

5 months ago

Richmond Hill, Canada E.B. Box Company Full time

The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.

Customer Service Representative Job Responsibilities:

- Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations.
- Document all customer activities, resolutions, requests, and complaints
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Preparing quotes, coordinate project completion timelines with customers and forecast analysis.
- Technical support and pricing management.
- Take quotes from suppliers and purchase raw material as per the requirements
- Create production dockets in our ERP System as per the customer requirements
- Ensure information updated in the ERP system is accurate and up to date.
- Inventory Tracking and preparing weekly inventory reports using MS Office, Sage and our ERP System.
- Coordinating with different departments to ensure the job gets completed as per the customer requirements.
- Perform other duties as assigned.

Customer Service Representative Qualifications / Skills:

- At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience.
- Microsoft Office knowledge
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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