Customer Service Representative

7 days ago


Richmond Hill, Canada GRAND GENESIS HEALTH Full time

Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries.

**Duties**:

- Assist customers with product inquiries, orders, billing questions, and concerns
- Upsell products or services to increase revenue
- Perform data entry to update customer information in the system
- Analyze customer needs to recommend the best solutions
- Maintain a high level of customer satisfaction through excellent service
- Handle and resolve customer complaints in a calm and professional manner

**Requirements**:

- Excellent communication skills in English; proficiency in additional languages is a plus (Multilingual/Bilingual)
- Strong phone etiquette and active listening skills
- Ability to analyze information and solve problems efficiently
- Prior experience in sales or customer service is preferred
- Proficiency in data entry and CRM software is beneficial

Join our team as a Customer Service Representative to enhance your communication skills, provide exceptional service, and contribute to our customers' satisfaction.

Pay: $23.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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