Customer Service Representative

5 months ago

Richmond Hill, Canada SRP Companies Full time

**Overview**

SRP Companies Canada (SRP) is a leading full-service category manager offering a broad selection of convenience, novelty, and point-of-sale products (e.g. sunglasses, electronics, plush, novelty, apparel) to convenience store and hospitality channels. To support future growth, the company is looking to hire a **Customer Service Representative.**

**The Company**

SRP Canada is the market leader for general merchandise (e.g. sunglasses, electronics, plush toys, novelty, apparel) in the convenience store segment. With direct-store-delivery across thousands of stores, SRP's reach spans coast to coast. SRP services its network of field service representatives through pick & pack small parcels and LTL operations from various distribution warehouses. The last mile delivery of the product to customers is done by field representatives using the company fleet.
- 3-5 years of Customer Service experience
- Experience in order processing
- Excellent organizational, planning and timing skills
- Excellent communication skills
- Excellent attention to details
- Ability to work in a very fast paced environment

**KEY RESPONSIBILITIES**:

- Attend to inbound calls
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Processing inbound orders
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to the team effort by accomplishing related results as needed

SRP Companies offer a competitive compensation and benefits package. SRP Companies is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- RRSP match

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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