Customer Service Representative

6 months ago

Richmond Hill, Canada Abstract Management Group Full time

**Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service Representative is the heart of what we do for our clients

The main goal of our Entry Level Customer Service Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Entry Level Customer Service Representative thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.

**Entry Level Customer Service Representative Core Responsibilities**:

- Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other Entry Level Customer Service Representatives and other internal team members to ensure all goals are met

**Character Traits of our Next Entry Level Customer Service Representative**:

- _Initiative_: ethical, optimistic, adaptable, self-starter
- _Organization Skills_: attention to detail, time management, self-management
- _Learning_: student mentality, learning attitude, learns from other Customer Service Representatives
- _People Skills_: professional, exemplary written and verbal, customer focused

**Experience and Education Requirements We ask our Entry Level Customer Service Representative to have**:

- A High School Diploma or GED equivalent is a must
- 1+ years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other Entry Level Client Service Trainees and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment

Pay: $40,000.00-$50,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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