Customer Service Representative and Purchaser

3 days ago


Richmond Hill, Canada E.B. Box Company Full time

The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.

Customer Service Representative Job Responsibilities:

- Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations.
- Document all customer activities, resolutions, requests, and complaints
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Preparing quotes, coordinate project completion timelines with customers and forecast analysis.
- Technical support and pricing management.
- Take quotes from suppliers and purchase raw material as per the requirements
- Create production dockets in our ERP System as per the customer requirements
- Ensure information updated in the ERP system is accurate and up to date.
- Inventory Tracking and preparing weekly inventory reports using MS Office, Sage and our ERP System.
- Coordinating with different departments to ensure the job gets completed as per the customer requirements.
- Perform other duties as assigned.

Customer Service Representative Qualifications / Skills:

- At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience.
- Microsoft Office knowledge
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person



  • Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...


  • Richmond Hill, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Greater Toronto Area, Ontario** **On-Site** **Compensation: $55,000 - $60,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** We are looking for a **Customer Service Representative**. If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then...


  • Richmond Hill, Canada Swissmar Ltd. Full time

    **JOB SUMMARY**: - The Customer Service Representative (CSR) is required to always provide a high level of customer service to Canadian and International retail customers as well as sales representatives while striving to achieve business targets through superior communication skills. - You will focus on creating the best customer experience possible while...


  • Richmond, Canada Thomas Skinner and Son Limited Full time

    Thomas Skinner, the leading Western Canadian distributor of industrial metalworking, and machine shop supplies and equipment, is looking for a Parts Customer Service Representative to work out of our Richmond facility. Founded in 1904, and with four (4) locations across Western Canada, Thomas Skinner represents Best in Class manufacturers of CNC machines,...


  • Richmond, Canada Thomas Skinner and Son Limited Full time

    Thomas Skinner, the leading Western Canadian distributor of industrial metalworking, and machine shop supplies and equipment, is looking for a Parts Customer Service Representative to work out of our Richmond facility. Founded in 1904, and with four (4) locations across Western Canada, Thomas Skinner represents Best in Class manufacturers of CNC machines,...


  • Richmond Hill, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...


  • Richmond, Canada Circle K Full time

    Store 6002341: 31441 Highway 2, Richmond, Prince Edward Island C0B 1V0 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...


  • Richmond Hill, Canada GRAND GENESIS HEALTH Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries. **Duties**: - Assist customers with product inquiries, orders, billing questions, and...


  • Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...


  • Richmond Hill, Canada Ebrahim Golchin - Desjardins Insurance Agent Intern Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...


  • Richmond Hill, Canada Staples Canada Full time

    : 1232828 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Richmond Hill, Canada LCBO Full time

    LCBO - Customer Service Representative Starting Pay: $16.75 with the opportunity to grow through an established wage grid Location Address: 10375 Yonge Street North, Richmond Hill Number of Openings: 2 Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...


  • Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Mechanical Group is growing! We are currently hiring for **Customer Service Representatives** to join our growing **Residential Team**! As a Customer Service Representative, you will deliver the most efficient, highest quality customer experiences in our front line/dispatch team. You will promote customer satisfaction by converting...


  • Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Mechanical Group is growing! We are currently hiring for **Customer Service Representatives** to join our growing **Residential Team**! As a Customer Service Representative, you will deliver the most efficient, highest quality customer experiences in our front line/dispatch team. You will promote customer satisfaction by converting...


  • Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $19-$22, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...


  • Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...


  • Richmond Hill, Canada Amico Corporation Full time

    **Amico Corporation Customer Service Representative** Amico Corporation is a rapidly growing manufacturer of Medical Equipment employing over 1100 people across North America. We are looking for a Customer Service Representative to join our talented and growing team! **Responsibilities**: - Ensuring customer satisfaction by quick responsiveness and...