Customer Service Representative and Purchaser

3 months ago


Richmond Hill, Canada E.B. Box Company Full time

The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.

Customer Service Representative Job Responsibilities:

- Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations.
- Document all customer activities, resolutions, requests, and complaints
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Preparing quotes, coordinate project completion timelines with customers and forecast analysis.
- Technical support and pricing management.
- Take quotes from suppliers and purchase raw material as per the requirements
- Create production dockets in our ERP System as per the customer requirements
- Ensure information updated in the ERP system is accurate and up to date.
- Inventory Tracking and preparing weekly inventory reports using MS Office, Sage and our ERP System.
- Coordinating with different departments to ensure the job gets completed as per the customer requirements.
- Perform other duties as assigned.

Customer Service Representative Qualifications / Skills:

- At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience.
- Microsoft Office knowledge
- Possess a confident attitude and strong communication and presentation skills
- Empathetic demeanor and passion for working and helping people in an individual or team setting
- Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person



  • Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...


  • Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...


  • Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...


  • Richmond Hill, Canada E.B. Box Company Full time

    The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the...


  • Richmond Hill, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Greater Toronto Area, Ontario** **On-Site** **Compensation: $55,000 - $60,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** We are looking for a **Customer Service Representative**. If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then...


  • Richmond Hill, Canada Opulence Global Full time

    **About Opulence Global** Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one’s life. In the past 18 years, we have offered the average person an international e-commerce platform to begin...


  • Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond is looking for a skilled Customer Service Representative to provide exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling customer transactions, resolving customer complaints, and maintaining a positive shopping environment.Key Responsibilities:Process customer purchases...


  • Richmond Hill, Canada Opulence Global Full time

    **About Opulence Global** Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one’s life. In the past 18 years, we have offered the average person an international e-commerce platform to begin...


  • Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...


  • Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...


  • Richmond Hill, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...


  • Richmond, Canada Circle K Full time

    Store 6002341: 31441 Highway 2, Richmond, Prince Edward Island C0B 1V0 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...


  • Richmond, Canada Patterson Dentaire Dental Canada Inc. Full time

    Patterson Dental Canada Inc. is the trusted partner of the dental industry in goods, equipment, services and technology. Our company has more than 500 employees across the Canadian territory. Our Vancouver branch is located along the Fraser River in Richmond, BC with easy access to transportation and the vast amenities of Queensborough landing. **Job...


  • Richmond Hill, Canada GRAND GENESIS HEALTH Full time

    Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, specially for PLASTIC (AESTHETIC) SURGERY, providing exceptional service and resolving inquiries. **Duties**: - Assist customers with product inquiries, orders, billing questions, and...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...


  • Richmond Hill, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond Hill is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide friendly and...

  • Purchasing Assistant

    3 months ago


    Richmond Hill, Canada Strategic Retail Partners Full time

    **Overview**: Are you detail-oriented and organized? Do you have advanced Excel skills? Do you want to play a pivotal part in supporting our procurement operations by assisting in sourcing, purchasing, and maintaining inventory levels? Join Strategic Retail Partners as a **Purchasing Assistant**! **Driven by our mission to exceed expectations through...


  • Richmond Hill, Ontario, Canada Savers Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Savers. As a Customer Service Representative, you will be responsible for creating an exceptional experience for our customers, donors, and team members.Key ResponsibilitiesProvide excellent customer service and support to customers and donorsAssist with processing donations...


  • Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...