Call Center Agent
1 week ago
**Job Overview**:
As a Call Center Agent at our telecommunications service provider company, you will play a pivotal role in delivering excellent customer support. You will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless experience for our users.
**Responsibilities**:
Handle inbound and outbound calls professionally and courteously.
Provide accurate and clear information about telecommunications products and services.
Assist customers in resolving technical issues with their devices or network services.
Guide customers through account updates, changes to service plans, or activation of new services.
Handle complaints with empathy and professionalism, ensuring positive outcomes.
Accurately log all customer interactions and maintain detailed records.
**Qualifications**:
- High school diploma or equivalent.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Basic computer skills.
Join our team as a Call Center Agent and be part of a dynamic work environment that offers opportunities for growth and development.
**Job Types**: Full-time, Part-time
Pay: $22.20-$26.15 per hour
Expected hours: 20 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Work Location: In person
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