Call Center Customer Service Representative

2 months ago


Winnipeg, Canada Midas Full time

**Job Overview**

**Responsibilities**:

- Answer incoming calls professionally and provide information about products or services
- Upsell products or services to customers when appropriate
- Maintain accurate customer records by updating account information
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend the most suitable products or services

**Experience**:

- Proven experience in a call center or customer service environment
- Excellent phone etiquette and communication skills
- Ability to communicate effectively in a clear and concise manner
- Multilingual abilities are a plus, especially proficiency in Spanish
- Strong data entry skills with attention to detail
- Sales experience is beneficial
- Bilingual proficiency is an advantage

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months

Pay: $16.00-$18.00 per hour

Expected hours: 25 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Phone etiquette: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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