French Bilingual Call Center Team Lead

4 weeks ago

Winnipeg, Canada CB Canada Full time


French Bilingual Team Lead (Call center) - $19.00 Per Hour

Our client in Winnipeg Manitoba is looking for hardworking, motivated talent to join their team in the office in Winnipeg Manitoba. Are you looking for a team lead position to work in an office in Winnipeg Manitoba? Don't wait… apply today
What's in it for you?

What's in it for you

  • $19.00 per hour, plus 4% vacation pay
  • Paid weekly, every Friday
  • 8-hour shifts
  • Temporary to permanent role
  • Minimum 37.5 hours per week.
  • Safe, clean work environment

Position Description:
The Team Lead - is responsible for ensuring that all calls/off-line work adheres to the quality guidelines as set forth by the client and internal requirements. The Team Lead achieves this objective by constantly monitoring the associates' transactions and job performance, scoring individual tasks/monitors, and providing active personal coaching and feedback to the associates.

Key Job Activities:

  • Monitor/audit each assigned associate in accordance with client and company's equirements.
  • Provide personal and proactive feedback to associates both in one on one and group settings.
  • Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
  • Work with supervisors and management to ensure that all associates are meeting quality standards.
  • Provide training as needed to both new hires and experienced associates.
  • Attend and contribute to both internal and client monitoring sessions.
  • Remain knowledgeable on project information by keeping training manual and memos updated and taking calls on assigned engagement(s).
  • Track trends and make recommendations for refresher and/or up- training to the trainer(s).
  • Prepares and analyzes internal and external reports for management staff review.
  • Any other duties and responsibilities assigned by management of the company.

Requirements:

  • Education equivalent to a High School diploma/GED.
  • Two years prior call center experience preferred.
  • Must have the ability to work a flexible work schedule (including nights, weekends and holidays).
  • Excellent oral, written and interpersonal communication skills.
  • Exceptional listening and analytical skills
  • Ability to interpret complex KPIs and relate them to qualitative findings
  • Experience with contact center software
  • Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help.


Are you Interested?
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.


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