French Bilingual Call Center Team Lead
4 weeks ago
We are seeking a highly motivated French Bilingual Team Lead to join our team in Winnipeg Manitoba. As a key member of our call center team, you will be responsible for ensuring that all calls and off-line work adhere to quality guidelines.
Key Responsibilities:
- Monitor and audit associate performance to ensure quality standards are met.
- Provide coaching and feedback to associates to improve performance.
- Track progress and recommend performance action plans for associates who are not meeting standards.
- Work with supervisors and management to ensure quality standards are met.
- Provide training to new hires and experienced associates.
Requirements:
- Education equivalent to a High School diploma/GED.
- Two years prior call center experience preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Exceptional listening and analytical skills.
Why Work with Us?
At CB Canada, we are committed to providing a safe and clean work environment. We offer competitive compensation and benefits, including $19.00 per hour, plus 4% vacation pay, paid weekly, and a temporary to permanent role with a minimum of 37.5 hours per week.
We are an equal opportunities employer and are committed to creating a welcoming and inclusive environment. If you are a motivated and experienced French Bilingual Team Lead looking for a new challenge, please apply today.
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