French Bilingual Call Center Team Lead
2 weeks ago
**Company Overview**
CB Canada, a leading provider of call center services, is seeking a skilled French Bilingual Call Center Team Lead to join our team in Winnipeg, Manitoba. Our client values excellent customer service and is committed to delivering high-quality results.
**Salary & Benefits**
We offer a competitive salary of $19.00 per hour, plus 4% vacation pay, paid weekly every Friday. Our temporary-to-permanent role provides a minimum of 37.5 hours per week in a safe and clean work environment.
**Job Description**
The French Bilingual Call Center Team Lead plays a crucial role in ensuring that all calls and off-line work adhere to quality guidelines set by the client and internal requirements. Key responsibilities include monitoring associate transactions, providing personal coaching and feedback, tracking progress, and recommending performance action plans.
**Required Skills & Qualifications**
- Education equivalent to a High School diploma/GED.
- TWO YEARS prior call center experience preferred.
- Ability to work a flexible schedule (nights, weekends, and holidays).
- Excellent oral, written, and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Experience with contact center software.
**Key Responsibilities:**
- Monitor/audit each assigned associate in accordance with client and company requirements.
- Provide personal and proactive feedback to associates in one-on-one and group settings.
- Track progress of individual associates; recommend performance action plans for those not meeting established standards.
- Work with supervisors and management to ensure all associates meet quality standards.
- Provide training as needed to new hires and experienced associates.
- Attend and contribute to internal and client monitoring sessions.
**What's in it for you?**
We value our employees' hard work and dedication. With us, you can expect:
- A competitive salary of $19.00 per hour.
- 4% vacation pay.
- Paid weekly every Friday.
- 8-hour shifts.
- Temporary-to-permanent role.
- A minimum of 37.5 hours per week.
- A safe and clean work environment.
**Are you interested?**
If you're a motivated and dedicated individual looking for a challenging role, we encourage you to apply today. A recruiter will be in touch within 24 hours.
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