Customer Service Representative Call Center Specialist
2 weeks ago
DHL Express is committed to creating an environment that empowers every team member to make a significant impact on our business. Our corporate culture is built on personal commitment – to our business, to each other, and to our global communities.
About the Role
We are seeking a highly motivated Customer Service Representative to join our Call Center team in Germany. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and complaints
- Handle high-volume calls with professionalism and poise
- Collaborate with internal teams to resolve complex customer issues
What We Offer
As a Customer Service Representative at DHL, you can expect:
- A competitive salary: €35,000 - €45,000 per year (estimated)
- A comprehensive benefits package, including health insurance and retirement plans
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Requirements
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving and analytical skills
How to Succeed at DHL
At DHL, we value our employees' individual contributions and strive to create a workplace that is inclusive, respectful, and empowering. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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