Call Center Supervisor

5 months ago


Winnipeg, Canada AnswerNet Full time

Job Type: Full Time - On Site

Work Location: 550 Berry St. Winnipeg, Manitoba

Hours: 7:00-5:00 PM CST Monday-Friday

**Salary**: $21.50 an hour

Benefits: Available after 90 Days for FT employees

APPLY NOW:
About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including

AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice

our affiliates, AnswerNet operates more than 20 contact centers within the continental

United States and Canada. We provide a vast range of services to optimize telephone

answering services, appointment setting and confirmation, customer support, third-party

verification, sales, lead qualification, market research, and a host of other contact

management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we

process over 125 million interactions per year.

Summary of Position:
The Supervisor of Customer Experience is responsible for the day-to-day supervision of

a high-performance team that consistently delivers on client service level agreements

and AnswerNet’s expectations and oversees the day-to-day operations of the multi
- channel contact center, assuring metrics are met and that customers enjoy positive,

professional, and complete interaction with all team members. Supports strategic

improvements consistent with corporate goals and initiatives, focusing on improving

customer retention through a high-quality customer experience. Measures and provides

appropriate performance and behavioral feedback to assigned team members. Assists

in the design or implementation of continual improvement projects. Offers suggestions

to management with ideas on how to improve customer interaction, and employee

morale and streamline processes.

Job Duties / Responsibilities / Essential Functions:

- Directly accountable for Individual team member performance, affecting overall

Contact Center Performance, Department goals, and project objectives. Achieves

this through the oversight of work allocation and productivity of individual team

members as well as overseeing quality performance of individual team members.
- Develop Contact Center staff through effective hiring, coaching, evaluative

performance feedback, and guidance.
- Provide support to the Customer Experience team to develop, coordinate, and

implement process and quality improvements in the Contact Center environment.
- Assists in developing new initiatives and makes recommendations for change,

based on proactive and reactive business needs, focusing on improving the

communication, timing, and impact to the customer and the employees in the

contact center environment. Supports members of the CE team to implement

change.
- Addresses assigned customer issues timely and efficiently
- Develop sound communication and working relationships with other cross
- functional processes, acting as a liaison to advise managers of needs for

improved cross-functional processes.
- Develop sound communication and working relationships with other cross
- functional processes, acting as a liaison to advise managers of needs for

improved cross-functional processes.
- Establishes improved avenues of customer interaction and communication,

utilizing existing or assisting in developing new technology, programs, processes,

and reporting.
- Establishes improved avenues of customer interaction and communication,

utilizing existing or assisting in developing new technology, programs, processes,

and reporting.
- Accurately administers payroll functions.
- Proactively manages manual or automated Workforce Management and Queue

assignments, assuring staffing meets the demands of call volume Performs other

related duties as required or requested.
- Be familiar and knowledgeable with Raisor’s Edge, Microsoft Dynamics,
- Familiar with running exports

Required Knowledge /Skills / Abilities:

- Education equivalent to an Associate’s Degree in Business Administration or

Management, or the equivalent in related work experience, demonstrating

knowledge in problem resolution call center management.
- Three or more years of experience in a customer service/customer

retention/sales environment, or the equivalent in related work experience,

demonstrating sound judgment and initiative to satisfy customer requirements.
- Experience in supervising or managing a problem resolution call center

environment, preferred and coupled with demonstrated experience in process

improvement, project management, and quality assurance.
- Demonstrates good knowledge of Microsoft Office.
- Mailroom Management experience
- Keying and Caging Knowledge and experience

Pay: $21.50 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3H 0R9:



  • Winnipeg, Canada AnswerNet Full time

    **ON-SITE KEYING AND CAGING SUPERVISOR** **Job Type: Full Time - On Site** **Work Location: 550 Berry St. Winnipeg, Manitoba** **Hours: 7:00-5:00 PM CST Monday-Friday** **Salary: $21.50 an hour** **Benefits: Available after 60 Days for FT employees** About AnswerNet Summary of Position: The Supervisor of Customer Experience is responsible for the...


  • Winnipeg, Canada Park Animal Hospital Full time

    Full job description: Call Center Veterinary Representative: As a Call Center Veterinary Representative at Park Animal Hospital, you won't just have a job, you'll have a mission. Your excellent communication skills will be at the forefront as you facilitate the scheduling of in-home appointments for our dedicated team of Doctors. And the best part? You can...


  • Winnipeg, Canada Evolution Wheel Full time

    **Key Responsibilities Include**: - Qualify and find new leads that match our customer personas using lead generating software. - Create customer lists and organise them based on customer attributes. - Import leads into our CRM and enroll them into our sales and marketing lead nurturing system. - Monitor leads in our system to ensure they continue to follow...


  • Winnipeg, Manitoba, Canada CB Canada Full time

    French Bilingual Team Lead RoleWe are seeking a highly motivated French Bilingual Team Lead to join our team in Winnipeg Manitoba. As a key member of our call center team, you will be responsible for ensuring that all calls and off-line work adhere to quality guidelines.Key Responsibilities:Monitor and audit associate performance to ensure quality standards...

  • Call Center Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada CB Canada Full time

    About the RoleCB Canada is seeking an experienced Call Center Team Lead to join our remote team. As a Team Lead, you will be responsible for monitoring and auditing associates, providing feedback, and tracking progress.Key ResponsibilitiesMonitor and audit associates to ensure quality standards are metProvide personal and proactive feedback to...


  • Winnipeg, Canada CB Canada Full time

    French Bilingual Team Lead (Call center) - $19.00 Per HourOur client in Winnipeg Manitoba is looking for hardworking, motivated talent to join their team in the office in Winnipeg Manitoba. Are you looking for a team lead position to work in an office in Winnipeg Manitoba? Don't wait… apply today! What's in it for you?What's in it for you$19.00 per hour,...


  • Winnipeg, Canada Frontier Power Products ULC Full time

    **About Frontier Power Products**: Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where...


  • Winnipeg, Manitoba, Canada CB Canada Full time

    **Company Overview**CB Canada, a leading provider of call center services, is seeking a skilled French Bilingual Call Center Team Lead to join our team in Winnipeg, Manitoba. Our client values excellent customer service and is committed to delivering high-quality results.**Salary & Benefits**We offer a competitive salary of $19.00 per hour, plus 4% vacation...


  • Winnipeg, Canada Propel Holding Inc Full time

    **_About Us:_** Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform...


  • Winnipeg, Canada Midas Full time

    **Job Overview** **Responsibilities**: - Answer incoming calls professionally and provide information about products or services - Upsell products or services to customers when appropriate - Maintain accurate customer records by updating account information - Perform data entry tasks accurately and efficiently - Analyze customer needs to recommend the most...


  • Winnipeg, Canada ABM College Full time

    ABM College is one of the leading career training institutions in Alberta, Ontario & Winnipeg. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right skill-set to meet employment market demands. ABM College is currently looking for a highly competent, energetic, and exceptionally motivated**...


  • Winnipeg, Canada Trattoria La Villetta Full time

    **Job Overview**: As a Call Center Representative / Data Entry specialist, you'll be an integral part of our customer service and administrative operations, ensuring smooth communication and efficient data management. **Responsibilities**: - Handle inbound calls and inquiries from customers regarding reservations, menu options, and general restaurant...


  • Winnipeg, Manitoba, Canada Zenith Training Center Full time

    We are seeking a skilled Payroll Coordinator to join our team at the Zenith Training Center.About the RoleThis is a permanent position with 32-40 hours of work per week. We offer a competitive salary, which is approximately $45,000 - $60,000 per year, depending on experience and qualifications.Job ResponsibilitiesThe successful candidate will be responsible...


  • Winnipeg, Canada Signal Stream Inc Full time

    **Job Summary**: We are seeking a diligent and detail-oriented individual to join our team as a Call Center Representative/Data Entry personnel at our IT systems firmware company. In this role, you will be responsible for providing excellent customer service through phone interactions while also managing data entry tasks...

  • Clinic Supervisor

    5 months ago


    Winnipeg, Canada Harbourview Medical Center Full time

    **Join Our Team at Harbourview Medical Center!** Are you a caring and hardworking individual with a passion for healthcare? We are seeking a Full - Time Clinic Supervisor to join our team and play a vital role in providing top-notch patient care. **About Us**: At Harbourview Medical Center, we are committed to providing exceptional healthcare services to...

  • Call Center

    6 months ago


    Winnipeg, Canada Duffy's Taxi Full time

    **Responsibilities**: Receiving inbound calls to book Taxicabs and assisting customers over the phone as needed. Helping customers in Lost & Found Data entry and customer accounts/data maintenance as needed. **Requirements**: Previous Call centre experience Professional phone etiquette Excellent English communication skills Previous customer service...

  • Call Centre Lead

    2 months ago


    Winnipeg, Canada Me-Dian Credit Union Full time

    **A day in the life as a Call Center Lead**: You would be a part of a dynamic and diverse team collaborating closely with various internal departments to provide excellent and efficient member service by: Lead and manage a team of call center representatives. Provide guidance, coaching, and mentorship to team members. Monitor team performance to ensure...

  • Call Center Agent

    6 months ago


    Winnipeg, Canada Orange Dot Clean Full time

    Responsibilities: - Interact with all customers in a friendly and courteous manner - Must be able and willing to receive a high amount of inbound calls - Perform a variety of tasks associated with customer and client services - Thorough documentation of all contacts within the customer management system - Understand and adhere to all rules of...


  • Winnipeg, Canada CLC Student Loan Services Full time

    Overview: Join our team as a Call Center Representative and be part of a dynamic and customer-focused environment. We are seeking individuals who are passionate about providing exceptional service over the phone. Duties: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with inquiries, orders, and issue resolution...

  • Call Centre Manager

    6 months ago


    Winnipeg, Canada Ellement Consulting Group Full time

    ABOUT ELLEMENT Ellement Consulting Group LP (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our...