Technical Analyst

2 weeks ago

Calgary, Canada CANA Group of Companies Full time

**Who We Are**

CANA has been a respected and trusted service provider in Alberta for over 80 years. Over those years, we have developed a reputation for delivering projects safely, on budget and on schedule. We provide quality design and construction strategies and solutions to our clients using a think-straight, talk-straight, do-it-right-once approach with no surprises. We’re known for some of the city’s most iconic buildings including the Saddledome, Taylor Family Digital Library, Bella Concert Hall at Mount Royal University, and the ATCO Commercial Centre. Come join a company where you can be involved in the next iconic project to help shape the Calgary skyline for the future.

CANA Construction is part of an exciting, challenging, and evolving industry that offers a great foundation for a rewarding career. As leaders in the Construction Industry our resume includes a myriad of projects ranging from small facility renovations to commercial/industrial complexes, aviation hangars, recreation and sports facilities, educational institutions, and high-rise buildings.

**The Role**

Reporting to the IT Manager, the Technical Analyst is responsible for effective and secure provisioning of cloud (SaaS, PaaS, IaaS) and on-premise hardware and software and related infrastructure. As well as the support of back office systems and the Microsoft Azure Environment as assigned. This role requires skills in customer service, scripting, procedure writing, troubleshooting, and configuration.

**Key Accountabilities/Responsibilities**

**_ On Premise Server/Storage Infrastructure:_**
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with technical and security standards; and project/operational requirements
- Develop and maintain installation and configuration procedures
- Contribute to and maintain system standards
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
- Monitor systems for error conditions and correct as needed
- Perform hardware Lifecyle management
- Maintain patch levels on all Operation Systems and Applications
- Track, resolve, and document root causes of technical problems

**_
Disaster Recovery:_**
- Research/Recommend systems for Disaster Recovery and Backup
- Install, Configure and Maintain the Disaster Recovery System
- Install, Configure and Maintain all Backup systems
- Test Backup’s on a scheduled basis
- Test Disaster Recovery on a yearly basis
- Monitor systems for error conditions and correct as needed
- Perform Lifecyle management
- Maintain patch levels on all Disaster and Backup Systems

**_
Cloud Infrastructure:_**
- Install new / rebuild existing SaaS, IaaS, PaaS servers and services in accordance with standards and project/operational requirements
- Maintain the health of the Azure Active Directory
- Develop and Maintain Log Analytic workspaces as needed
- Monitor Cloud environment with Monitor and visualization Metrics, Query and Analyze Logs and Setup Alert & Actions
- Contribute to and maintain system standards
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Monitor systems for error conditions and correct as needed
- Maintain patch levels on all Operation Systems and Applications
- Track, resolve, and document root causes of user technical problems

**_
PowerShell Scripting:_**
- Develop PowerShell scripts as needed
- Manage PowerShell development environment and version control.
- _ Back Office Systems:_
- Configure, maintain, and troubleshoot MDM Systems
- Configure, maintain, and troubleshoot Meeting Room Access solutions

**_ Other related duties:_**
- Maintain the IT Server Room Area as assigned
- Maintain the IT UPS System as assigned
- Provide backup coverage for the SharePoint/Technical Analyst executing documented procedures.
- Provide supplemental coverage processing Service Tickets

**REQUIRED KNOWLEDGE/SKILLS/ABILTIES**

**To be successful in the role**:

- Effective written and verbal communication skills
- Sound time management and organization skills
- Customer focused
- Strong interpersonal skills
- Sound analytical and problem-solving skill set
- Ability to work independently with minimum supervision
- Well organized to handle multiple concurrent tasks
- Demonstrated ability to be an effective team member
- Create Automation where applicable

**What You Bring**
- Bachelor’s degree in Computer Science or a combination of Computer Technology Diploma & experience will be considered
- Minimum of two years related progressive experience working in this discipline
- ITIL Foundations 4.0
- Microsoft Certified: Azure Administrator Associate
- Technically fluent with Windows OS, Windows Administration,

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