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Analyst, Systems Technical Support
1 month ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 5 years or more
- or equivalent experience
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Certificates, licences, memberships, and courses**:
- Canadian Information Processing Society (CIPS) professional Certification
- Information technology infrastructure library (ITIL) Certification
- International Software Testing Qualifications Board (ISTQB) Certification
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
**Computer and technology knowledge**:
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- File management software
- Website creation and management software
- SharePoint
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
**Screening questions**:
- Do you have previous experience in this field of employment?
**Workplace information**:
- Remote work available
