Technical Support Analyst

3 months ago


Calgary, Canada myHSA LTD Full time

Overview:
myHSA is a technology company focused in the Employee Benefits area. myHSA is a first to market fast growing company headquartered in Calgary. We are a B2B Cloud white labelled technology that we sell through Insurance advisors. We are looking for a full-time Technical Support Analyst to work out of our 17th Ave office (parking is provided). Beyond competitive salary, we offer a full flexible suite of benefits that include a Wellness Spending Account, along side many insurance products that protect you.
You are:

- A problem solver that loves to debug issues
- Comfortable and effective working independently or with a team
- Strong at organization and communication skills

Expected Responsibilities:

- Troubleshoot and debug technical issues after the chat person has determined it is a software/system issue
- Run SQL or Fix code depending on whether the problem is a data issue or a code issue
- Write SQL scripts to change or fix data
- Run bi-weekly UATs on our Staging System
- Submit technical tickets to be a bridge between support team and IT team
- Optimizing Stored procedures and functions
- Follow our ISO Security Policies and Standards
- Review integrity check and fix any necessary issues
- Run customized reports through SQL queries

Required Experience:

- Stored Procedure and SQL Scripting experience
- SQL querying experience

Desired Experience:

- JavaScript experience
- 1+ year(s) SQL Server DBA experience
- C#.NET core development experience is an asset
- Payment gateway experience
- Source control experience
- Visual Studio experience

Required Education:

- Computer Science degree or diploma



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