Technical Support Analyst
3 weeks ago
Contruent ULC is seeking a skilled Technical Support Analyst to join our team.
Duties and Responsibilities- Provide technical assistance to users experiencing difficulties with computer systems.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
Fast-paced environment with tight deadlines and repetitive tasks. Attention to detail and excellent communication skills are required.
Personal Qualities- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
- Or equivalent experience.
- Hybrid work arrangement.
- 35 to 40 hours per week.
- Dental plan
- Disability benefits
- Health care plan
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