Technical Support Analyst

3 weeks ago


Calgary, Alberta, Canada Contruent ULC Full time
Job Description

Contruent ULC is seeking a skilled Technical Support Analyst to join our team.

Duties and Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
  • Provide customer service.
Work Environment

Fast-paced environment with tight deadlines and repetitive tasks. Attention to detail and excellent communication skills are required.

Personal Qualities
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
Requirements
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Or equivalent experience.
Workplace Information
  • Hybrid work arrangement.
  • 35 to 40 hours per week.
Benefits
  • Dental plan
  • Disability benefits
  • Health care plan


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