Technical Support Analyst

4 months ago

Calgary, Canada Circle Cardiovascular Imaging Full time

**Position Overview**:
Technical Support Analyst provides remote technical software support for Circle’s growing portfolio of imaging products to our large customer base throughout the North and South America region. This position is to be filled at Circle’s Headquarter Office located in Calgary, Canada. The regular working hours for this position are scheduled between 8:00am to 5:00pm local time. However, due to the nature of the position and on occasion, this position may cover other time zones. Additionally, this position may be required to shift start and end times earlier or later depending on future business needs, i.e. 6:00 am - 3:00 pm or 10:00 am - 7:00 pm.

**General Responsibilities**:
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position-specific duties as required.
- Developing and maintaining an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
- Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, to understand customer infrastructure, and to work with senior Support Team members to provide recommendations for dealing with performance, system capacity and business continuity issues.
- Seek to ensure escalated pre and post sales situations are handled promptly and consistently.
- To assist in the development and maintenance of various support tools and systems.
- Documentation of all customer feedback / issues and communicating those issues through our ticketing system channel.
- Assist in remote installation and configuration support for Circle products for customer sites.
- Assist in the development, enhancement, documenting, communicating and promotion of the adherence to any department procedures.
- Assess company needs and support initiatives that improve the company’s ability to deliver an exemplary customer support experience.
- Promote a team environment that strives to provide exemplary service to the End Users and Distributor/OEM partners within the confines of department budget.
- Be a role model for the company culture.

**Required Skills/Experience**:

- Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations.
- Outstanding communication skills, **in both English and Spanish languages**. Listening, comprehension, and clear, concise and grammatically correct oral and written communication skills are essential to the role.
- 1 - 3 years’ experience in previous support roles, preferably within the realm of the medical imaging sector. Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed Tomography.
- A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers.
- An understanding of LAN and WAN networking, switching, routing and firewalls.
- Conceptual understanding of medical industry software and hardware is highly desirable; DICOM, PACS and HL7.
- Exposure to system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active Directory.
- Detail oriented and have excellent follow through skills.

**Beneficial Skills/Experience**:

- Understanding of Scripting and/or DevOps knowledge including experience with related toolsets and best practices is desirable.
- Exposure / experience with cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google cloud or similar is highly desirable.
- The ability to speak additional languages, i.e. French or Portuguese, fluently would be beneficial for this role.

**Educational Requirements**:

- An IT focused technical diploma or similar.

**About the Benefits**:

- Competitive compensation
- Paid personal time off
- Comprehensive health benefits on day one
- RRSP matching program
- Flexible working arrangements
- Employee Wellness Program
- Professional development and tuition reimbursement program
- Gratifying internal recognition/kudos programs
- Annual salary review - based on company and individual performance
- A fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
- Company/team building events

  • Technical Support Analyst

    3 weeks ago

    Calgary, Canada Clarion Hotel & Convention Center Full time

    Company: Precision Drilling CorporationLocation: Nisku, ABOnsitePrecision Drilling has an onsite opening for a Technical Support Analyst, Intermediate, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow.Joining Precision Drilling means joining a supportive culture that...

  • Technical Support Analyst

    6 months ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    1 month ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. The Technical Support Analyst plays a crucial part in providing support...

  • Technical Support Analyst

    3 months ago

    Calgary, Canada myHSA LTD Full time

    Overview: myHSA is a technology company focused in the Employee Benefits area. myHSA is a first to market fast growing company headquartered in Calgary. We are a B2B Cloud white labelled technology that we sell through Insurance advisors. We are looking for a full-time Technical Support Analyst to work out of our 17th Ave office (parking is provided). Beyond...

  • Technical Analyst

    3 months ago

    Calgary, Canada Field Law Full time

    Location: - Calgary - Closing Date: - Practice Area: Our Calgary office has an opening for a Technical Analyst to join our IT Operations Team. The Technical Analyst is the single point of contact for Fielders needing technical support. Reporting to the Manager, PMO, this position requires a person who is passionate about customer service and wants to...

  • Technical Support Analyst

    6 months ago

    Calgary, Canada Indo Can Systems Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Supervise other technical support...

  • Technical Support Analyst

    4 months ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Our Customer Care team is seeking an enthusiastic and customer-centric...

  • Technical Support Analyst

    2 months ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

  • Analyst, Systems Technical Support

    6 months ago

    Calgary, Canada Quantum Equipment LTD Full time

    Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other...

  • IT Technical Business Analyst

    4 months ago

    Calgary, Canada Enmax Full time

    Posted: September 5, 2024 Closing Date: September 19, 2024 Position Type: Permanent Union: CUPE The IT Technical Business Analyst will be responsible for providing Technical Business Analysis support for the Enterprise IT Project Management Office (EPMO). The EPMO supports the IT Executive Committee (ITEC) in the planning and governance of IT Portfolios...

  • Technical Support Analyst

    6 days ago

    Calgary, Canada Microhard Systems Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Telecommunications industry - Manufacture **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced -...

  • IT Support Analyst

    2 months ago

    Calgary, Canada United Food and Commercial Workers Local 401 Full time

    **JOB DESCRIPTION** The United Food and Commercial Workers (UFCW) Local 401 is Alberta’s largest private sector union representing 32,000 members working in diverse industries such as retail, food processing, beverage production, hospitality, gaming, healthcare and education. We are part of the 1.3-million-member United Food and Commercial Workers...

  • Technical Support Supervisor

    1 month ago

    Calgary, Canada Supply Kings Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • Technical Support Supervisor

    6 months ago

    Calgary, Canada Supply Kings Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • Technical Data Analyst

    1 month ago

    Calgary, Alberta, Canada Enerflex Ltd. Full time

    Enerflex Ltd. is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions.We are seeking a detail-oriented Technical Data Analyst to join our team in supporting the engineering drawing processes. As a key member of our...

  • Operations Support Analyst

    7 months ago

    Calgary, Canada Canlin Energy Full time

    **Operations Support Analyst -** Overview** Reporting to the Manager of Operations Support, the Senior Operations Support Analyst has an extensive role in promoting a collaborative culture across multiple Functional teams. This person will provide technical, analytical, and regulatory support to both Calgary Operations and Field Operations. **Location:...

  • Technical Analyst Student

    3 weeks ago

    Calgary, Canada Tundra Oil & Gas Limited Full time

    _Tundra Oil & Gas is a Manitoba-based oil and gas exploration and production company and a wholly owned subsidiary of Winnipeg-based James Richardson & Sons, Limited. Tundra’s head office is in Winnipeg, with additional offices in Virden, Estevan, and Calgary. At Tundra, we believe that our people are the foundation of our success, and we are dedicated to...

  • Technical Support Representative

    3 weeks ago

    Calgary, Canada AWARE360 LTD Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to...

  • IT Technical Support Professional

    4 weeks ago

    Calgary, Alberta, Canada Levvel Inc. Full time

    About Levvel Inc.\helpers{">Levvel Inc. is a technology company seeking a skilled Desktop Support Analyst to join their team in Calgary, AB."> "> Salary and Benefits:We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.Job Description\helpers{">A Desktop Support Analyst will be responsible for providing technical...

  • Technical Business Analyst

    3 months ago

    Calgary, Canada Maplesoft Group Full time

    **Title** - Technical Business Analyst **Location** - Calgary, AB **Start Date** - 10-07-2024 **Language** - English **Salary** - Negotiable **Security Clearance** - None **Duration** - 8 Months **Date Posted** - 10-03-2024 **Job ID** - 13451 Maplesoft Group is currently seeking a Technical Business Analyst for our client. **NOTE: THIS POSITION IS...