Customer Experience Manager

4 weeks ago

Winnipeg, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers' expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers' needs, while providing proactive and empathetic leadership to our team.

The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor).

**Responsabilities**:

- Representing our brand and company vision for customer service excellence;
- Understanding our internal and external customers by anticipating needs and delivering on promises;
- Caring for our customers in difficult situations;
- Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,
- Managing front line unionized employees belonging to both Unifor and IAMAW
- Working indoors or outdoors if applicable;
- 24-hour Airport operations will require shift work/weekends and holidays;
**Qualifications**
- Possess at least a high school diploma
- A minimum of two years previous people management experience;
- Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
- Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
- Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator's Permit
- Must have a full valid driver's license;
- Ability to lift 50lbs;
- Ability to walk long distances and stand for long periods;
- Effective Decision Making in a timely manner during stressful situations
- Strong interpersonal skills (organizational, team oriented & focused)
- Entrepreneurial & self-managed abilities;
- A genuine passion for creating and leading a global top ten Airline customer and employee experience ;
- Ability to develop trust and rapport while providing employees performance coaching;
- An entrepreneurial, energetic and tenacious attitude;
- Ability to adapt to new technology and to share that knowledge.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Service Representative

    4 weeks ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...

  • Customer Experience Manager

    2 weeks ago

    Winnipeg, Canada American Income Life Full time

    We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement. As our...

  • Customer Experience Manager

    4 weeks ago

    Winnipeg, Canada Westburne Full time

    **Westburne Electric**, a division of Rexel Canada Electrical Inc., is a leader in electrical product distribution, participating in the commercial, residential, industrial and institutional markets across Canada. We are currently looking for a self-motivated individual to become an integral part of our team at our **Winnipeg** location. If you want to work...

  • Customer Experience Manager

    2 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store -WINNIPEG - SOUTHEAST, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become a...

  • Customer Experience Manager

    1 month ago

    Winnipeg, Manitoba, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Manager, Customer Experience

    4 weeks ago

    Winnipeg, Manitoba, Canada Neo Financial Full time

    Come Build a Better Financial Future for all Canadians At Neo, we're building a more rewarding financial experience for all Canadians. Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...

  • Stock Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Lipstixx Experience Full time

    PLEASE READ BEFORE APPLYING:1) YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - WORK PERMITS DO NOT ALLOW YOU TO WORK IN A STRIP CLUB (EVEN IF IT IS CLOSED WHEN YOU WORK). WE CANNOT HIRE YOU IF YOU ARE NOT A CANADIAN CITIZEN.2) YOU MUST HAVE A RELIABLE VEHICLE TO GET TO WORK UNLESS YOU LIVE IN CLOSE WALKING DISTANCE - BUSES DON'T START...

  • Customer Experience Manager Pt

    3 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-CROSSROADS, MB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • Customer Experience Manager Pt

    2 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-CROSSROADS, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager FT

    1 week ago

    Winnipeg, Canada Michaels Full time

    Store - WINNIPEG-CROSSROADS, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Stock Manager

    3 weeks ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE READ BEFORE APPLYING**: **1) YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - WORK PERMITS DO NOT ALLOW YOU TO WORK IN A STRIP CLUB (EVEN IF IT IS CLOSED WHEN YOU WORK). WE CANNOT HIRE YOU IF YOU ARE NOT A CANADIAN CITIZEN.** **2) YOU MUST HAVE A RELIABLE VEHICLE TO GET TO WORK UNLESS YOU LIVE IN CLOSE WALKING DISTANCE - BUSES...

  • Customer Experience Officer

    2 weeks ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER EXPERIENCE OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Customer Experience Officer

    3 weeks ago

    Winnipeg, Manitoba, Canada Manitoba Hydro Full time

    CUSTOMER EXPERIENCE OFFICERWinnipeg, MB_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers__ Great Benefits_ Competitive salary and benefits package. Definedbenefit pension plan. Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life- and community. Flextime and...

  • Customer Experience Representative

    2 weeks ago

    Winnipeg, Canada Urban Tactical Winnipeg Full time

    **Summary Description**: Reporting to the Customer Experience Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing,...

  • Part Time Customer Experience Manager

    3 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-ST VITAL, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Part Time Customer Experience Manager

    2 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-ST VITAL, MB We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...

  • P/t Customer Experience Manager

    2 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-GARDEN CITY, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Lead

    3 weeks ago

    Winnipeg, Canada Victoria's Secret Full time

    **Position Summary** A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is...

  • Customer Experience Manager

    4 weeks ago

    Winnipeg, Canada Michaels Full time

    Store - WINNIPEG-GARDEN CITY, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...