Customer Experience Manager

3 weeks ago

Winnipeg, Canada Westburne Full time

**Westburne Electric**, a division of Rexel Canada Electrical Inc., is a leader in electrical product distribution, participating in the commercial, residential, industrial and institutional markets across Canada.

We are currently looking for a self-motivated individual to become an integral part of our team at our **Winnipeg** location. If you want to work in a dynamic team environment and you excel when being trusted with responsibility then Westburne is the place for you.

**Westburne offers**:

- A competitive compensation;
- Benefits plan; and
- An excellent opportunity for advancement within a growing organization.

The Winnipeg based **Customer Experience Manager** is in direct contact with customers, and is responsible for leading the Winnipeg inside sales group to deliver exceptional customer service and achieve Westburne strategic deliverables.

**Responsibilities**:
Essential duties and responsibilities include the following. Other duties may be assigned.
- Create a shopping experience founded in exceptional customer service.
- Provide leadership in creating and maintaining a culture of teamwork.
- With support from the Operations and Procurement teams, monitor and assist in the selection and the processing of stock and flow inventory.
- Schedule and facilitate training for staff as it pertains to professional development and technical training.
- Maintain a professional storefront and an excellent Net Promoter Score.
- Maintain a high level of procedure quality and health and safety standards.
- Enlarge the Winnipeg customer base through growing existing and onboarding new customers

**QUALIFICATION REQUIREMENTS**
- Bachelors' degree in business, management or a related field. Five (5) years’ experience in the electrical industry including three (3) years in a management capacity. The equivalent combination of education and experience is acceptable.
- Exceptional customer service and leadership skills
- Excellent organization and time management skills are a necessity.
- Product knowledge of the electrical distribution industry is beneficial.
- Excellent interpersonal skills, both verbal & written, an ability to impart knowledge, provide training & motivate employees.
- Computer literacy - proficient with all Microsoft Office and familiar with the AS400.
- Solid negotiation, conflict resolution, and people management skills.

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