Customer Experience Manager

7 months ago

Winnipeg, Canada Michaels of Canada, ULC. Full time

Store -WINNIPEG - SOUTHEAST, MB

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Resident Manager

    3 weeks ago

    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...

  • Customer Service Representative

    1 month ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Experience Manager

    6 months ago

    Winnipeg, Canada Westburne Full time

    **Westburne Electric**, a division of Rexel Canada Electrical Inc., is a leader in electrical product distribution, participating in the commercial, residential, industrial and institutional markets across Canada. We are currently looking for a self-motivated individual to become an integral part of our team at our **Winnipeg** location. If you want to work...

  • Stock Manager

    6 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE READ BEFORE APPLYING**: **1) YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - WORK PERMITS DO NOT ALLOW YOU TO WORK IN A STRIP CLUB (EVEN IF IT IS CLOSED WHEN YOU WORK). WE CANNOT HIRE YOU IF YOU ARE NOT A CANADIAN CITIZEN.** **2) YOU MUST HAVE A RELIABLE VEHICLE TO GET TO WORK UNLESS YOU LIVE IN CLOSE WALKING DISTANCE - BUSES...

  • Customer Experience Operations Manager

    7 days ago

    Winnipeg, Manitoba, Canada NPA WorldWide Full time

    Job Overview:We are seeking a skilled Customer Experience Operations Manager to join our team at NPA WorldWide in Winnipeg, MB.This is a full-time position with an estimated annual salary of $83,000 - $110,000 CAD, depending on experience.Key Responsibilities:Serve as the primary point of contact for customer inquiries and concerns, ensuring timely and...

  • Customer Experience Manager

    6 months ago

    Winnipeg, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Temporary Customer Experience Manager

    3 months ago

    Winnipeg, Canada Michaels Full time

    Store - WINNIPEG-ST VITAL, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Manager Pt

    7 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-CROSSROADS, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Experience Leader

    3 weeks ago

    Winnipeg, Manitoba, Canada Foot Locker Full time

    As an Assistant Manager at Foot Locker, you will play a vital role in leading the team and driving sales. With a strong focus on customer satisfaction and employee management, you will be responsible for ensuring that customers receive exceptional service and that sales associates are motivated to deliver great results.The estimated salary for this role is...

  • Customer Experience Officer

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER EXPERIENCE OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Specialist Customer Experience

    2 months ago

    Winnipeg, Canada Canadian Pacific Railway Full time

    **PURPOSE OF THE POSITION**: This position will gather, analyze, and leverage CS operational data, and turn insights into actions to drive improved customer experience. This position will be accountable, through disciplined measurement of CS operations, to drive management priority of CS Coordinator coaching and development. This position can be based in...

  • Specialist Customer Experience

    2 months ago

    Winnipeg, Canada CPKC Full time

    **PURPOSE OF THE POSITION**: This position will gather, analyze, and leverage CS operational data, and turn insights into actions to drive improved customer experience. This position will be accountable, through disciplined measurement of CS operations, to drive management priority of CS Coordinator coaching and development. This position can be based in...

  • Customer Experience Lead

    6 months ago

    Winnipeg, Canada Victoria's Secret Full time

    **Position Summary** A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is...

  • Customer Experience Coordinator

    2 months ago

    Winnipeg, Canada MANITOBA POSSIBLE SERVICES INC. Full time

    **We are** Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every...

  • Customer Experience Associate

    6 months ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 22.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionWe are seeking a talented Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada).About the JobThis role is responsible for delivering exceptional customer experiences through every interaction, while contributing to the ongoing improvement of the overall branch customer experience. You will complete a broad range...

  • Part Time Customer Experience Manager

    8 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-ST VITAL, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • P/t Customer Experience Manager

    7 months ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-GARDEN CITY, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Strategic Account Manager

    4 weeks ago

    Winnipeg, Manitoba, Canada NFI Parts Full time

    Job Summary: We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment at NFI Parts. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.Key Responsibilities:Strategic Oversight:Oversee and balance team workloads to ensure...

  • Customer Experience Associate

    3 weeks ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 22.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience...