Customer Experience Lead

6 months ago

Winnipeg, Canada Victoria's Secret Full time

**Position Summary**

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

All Store Leadership Team responsibilities include:

- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
- Conducting associate observations
- Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, teamselling and personally selling.haviors and actions to drive top-line sales.
- Managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the

brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset execution, Product launch support, onboarding, and

shipment processing.

Qualifications - External

Qualifications:

- Passion for Victoria’s Secret Brand.
- Demonstrates excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. - A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an

individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.

Pay: $18.50-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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