Strategic Account Manager
2 days ago
Job Summary: We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment at NFI Parts. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.
Key Responsibilities:
- Strategic Oversight:
- Oversee and balance team workloads to ensure efficient assignment and coordination of customer service tasks.
- Mentor and guide Customer Service Representatives (CSRs), offering direction on complex tasks and performance management.
- Develop and execute strategies to enhance team productivity, customer satisfaction, and account growth.
- Lead specific customer targets and actions using profitability files, ensuring proper guidance and growth plans with the Customer Service Team.
- Lead and manage major projects and programs in collaboration with the Manager and customer CSR, ensuring alignment with strategic goals and successful execution.
- Prepare and manage Bid Worksheets for key projects, working closely with Procurement & Planning for pricing updates and ensuring timely completion.
Requirements:
- Degree in Business Administration, or a related field, with extensive experience in account management, contract management, or bids/proposals within a technical or engineering context.
- Demonstrated ability to manage complex projects and contracts with strong technical acumen.
- Exceptional written and verbal communication skills, with demonstrated success in customer engagement and strategic account management.
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Customer Service Specialist
3 weeks ago
Winnipeg, Manitoba, Canada NFI Parts Full timeJob SummaryNFI Parts is seeking a skilled Customer Service Specialist – Strategic Accounts to lead and enhance our Metro business segment. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.Key Responsibilities:Strategic Oversight:Oversee and balance team workloads...
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Customer Service Specialist
3 weeks ago
Winnipeg, Manitoba, Canada NFI Parts Full timeNFI Parts is a leading provider of parts, technical publications, training, and support for buses and motor coaches. We are seeking a skilled Customer Service Specialist – Strategic Accounts to lead and enhance our Metro business segment.This role blends high-level account management with technical expertise, focusing on strategic oversight, bids,...
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Strategic Sourcing Manager
4 weeks ago
Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full timeJob Title: Strategic Sourcing ManagerWe are seeking a highly skilled Strategic Sourcing Manager to join our team at Smartrend Manufacturing Group. As a key member of our procurement team, you will be responsible for developing and implementing strategic sourcing initiatives that drive cost savings and improve supplier relationships.Key...
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Account Manager
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