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Strategic Account Manager

2 months ago

Winnipeg, Manitoba, Canada NFI Parts Full time

Job Summary: We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment at NFI Parts. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.

Key Responsibilities:

  1. Strategic Oversight:
  • Oversee and balance team workloads to ensure efficient assignment and coordination of customer service tasks.
  • Mentor and guide Customer Service Representatives (CSRs), offering direction on complex tasks and performance management.
  • Develop and execute strategies to enhance team productivity, customer satisfaction, and account growth.
  • Lead specific customer targets and actions using profitability files, ensuring proper guidance and growth plans with the Customer Service Team.
Project and Contract Support:
  • Lead and manage major projects and programs in collaboration with the Manager and customer CSR, ensuring alignment with strategic goals and successful execution.
  • Prepare and manage Bid Worksheets for key projects, working closely with Procurement & Planning for pricing updates and ensuring timely completion.

Requirements:

  • Degree in Business Administration, or a related field, with extensive experience in account management, contract management, or bids/proposals within a technical or engineering context.
  • Demonstrated ability to manage complex projects and contracts with strong technical acumen.
  • Exceptional written and verbal communication skills, with demonstrated success in customer engagement and strategic account management.