Strategic Account Manager
1 week ago
Job Summary: We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment at NFI Parts. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.
Key Responsibilities:
- Strategic Oversight:
- Oversee and balance team workloads to ensure efficient assignment and coordination of customer service tasks.
- Mentor and guide Customer Service Representatives (CSRs), offering direction on complex tasks and performance management.
- Develop and execute strategies to enhance team productivity, customer satisfaction, and account growth.
- Lead specific customer targets and actions using profitability files, ensuring proper guidance and growth plans with the Customer Service Team.
- Lead and manage major projects and programs in collaboration with the Manager and customer CSR, ensuring alignment with strategic goals and successful execution.
- Prepare and manage Bid Worksheets for key projects, working closely with Procurement & Planning for pricing updates and ensuring timely completion.
Requirements:
- Degree in Business Administration, or a related field, with extensive experience in account management, contract management, or bids/proposals within a technical or engineering context.
- Demonstrated ability to manage complex projects and contracts with strong technical acumen.
- Exceptional written and verbal communication skills, with demonstrated success in customer engagement and strategic account management.
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Customer Service Specialist
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Winnipeg, Manitoba, Canada NFI Parts Full timeJob SummaryNFI Parts is seeking a skilled Customer Service Specialist – Strategic Accounts to lead and enhance our Metro business segment. This role blends high-level account management with technical expertise, focusing on strategic oversight, bids, contracts, and account growth.Key Responsibilities:Strategic Oversight:Oversee and balance team workloads...
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Winnipeg, Manitoba, Canada DMC Recruitment Full timeAbout the RoleWe are seeking a seasoned Strategic Account Manager to drive business growth and oversee project execution in architectural walls. This dynamic role involves nurturing client relationships, generating new opportunities, and coordinating project logistics.Key ResponsibilitiesAccount Management:Develop and maintain strong client relationships...
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Customer Service Specialist
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