Renewal Specialist

4 days ago


Richmond, Canada Sierra Wireless Full time

**Our Commitment to Inclusion, Equity and Diversity**
- At Sierra Wireless diversity is valued and celebrated. We strive to foster an inclusive organization. As a proud equal opportunity employer, we welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status to grow their careers here.

**Job Summary**

We have an opportunity for a
** Renewal Specialist **to join our Inside Sales team in our Richmond, BC headquarters. In this role, you will work in conjunction with our sales team and channel partners to meet or exceed your assigned Renewal Sales target. This is a temporary position for a 10 month term.

**Responsibilities**:

- Identify and track expirations for upcoming renewals and initiate appropriate sales cadence/renewal process
- Action all relevant renewal opportunities:

- Engage lead, deeper qualification, create opportunity where applicable, engage Sales teams where applicable
- Engage relevant channel partner/re-seller on opportunities
- Follow through with channel partner and Customer Operations to close, update SFDC with PO#
- Identify opportunities for upsell with end customer through discovery, create lead/opportunity within CRM as required and assign to appropriate Sales
- Overcoming objections to renewals
- Manage Issues/Escalations from existing customers re: Renewals of their service contracts and provide required support

**Required Education, Experience & Skills**:

- 3+ years of experience in a Technical or SaaS sales position
- Experience is understanding the sales cycle through a channel network
- A proven track record of closed sales, client satisfaction, & teamwork
- Must have strong verbal skills with consultative professional business acumen
- Must be detail oriented, organized, ethical, responsible, & self-motivated
- Experience using Salesforce CRM for Opportunity and Partner management. Experience with Partner Portals is an asset.

**Desired Education, Experience & Skills**:

- Bachelor’s Degree or equivalent in related field, Business, Management, Marketing or Economics

**What We Offer**
- Our people are friendly, collaborative, and like to share their ideas and knowledge with one another. This creates an amazing environment where we learn from each other and innovate together.

Our Canadian benefits include paid vacation and sick days, extended health and dental insurance, vision care, life insurance, short-term and long-term disability, matching retirement savings program, and employee and family assistance programs.
- If you like working with a successful team, are looking for competitive salary and benefits, and the opportunity to represent a recognized and innovative brand, we’d love to have you join our team

**How to Apply


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