Manager, Renewals

6 days ago

Richmond Hill, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The role**:
The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. This individual will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.

**What you will be doing**:

- Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
- Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
- Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
- Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
- Preparation and presentation of management reports
- Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
- Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required

**What it takes**:

- 3 -5 years’ experience working directly with Software Renewals in a leadership role
- Bachelor's degree or equivalent working experience
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
- Strong desire in establishing and maintaining exceptional relationships with clients
- Strong organizational, planning, and prioritization skills are required
- Goal-oriented, positive, a self-starter, with strong and analytical skills
- Track record of autonomy, ownership, and execution

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

  • Manager, Renewals

    4 days ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Req id**:31569- Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.- The Manager, Maintenance Renewals role is a Customer...

  • Renewals Account Representative

    25 minutes ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Renewals Account Representative**: - Req id: 34514- Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **What is the...

  • Renewals Account Representative

    2 days ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Renewals Account Representative**: - Req id: 33173- Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Renewals Account Representative

    6 days ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **What is the role?** Reporting to the Manager, Renewals this position is focused on...

  • Renewals Account Representative

    2 days ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: Reporting to the Manager, Renewals this position is focused on relationship...

  • Renewals Account Representative

    2 days ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** Reporting to the Manager, Renewals this position is focused on...

  • Lead Renewals Account Representative

    3 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Req id**:43009- Richmond Hill, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and...

  • Lead Renewals Account Representative

    7 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Lead Renewals Account Representative**: - Req id: 39989- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Lead Renewals Account Representative

    7 months ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Renewals Account Representative

    4 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Lead Renewals Account Representative**: - Req id: 42203- Richmond Hill, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Renewal Specialist

    6 days ago

    Richmond, Canada Sierra Wireless Full time

    **Our Commitment to Inclusion, Equity and Diversity** - At Sierra Wireless diversity is valued and celebrated. We strive to foster an inclusive organization. As a proud equal opportunity employer, we welcome people of every race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran...

  • Construction Renewal Project Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada New City Contracting Ltd. Full time

    Project ManagerWe are seeking an experienced and skilled Project Manager to join our team at New City Contracting Ltd. in Richmond, BC.About the Role:The successful candidate will be responsible for overseeing all aspects of project management, including procurement, scope, scheduling, cost control, quality assurance, communications, risk management, and...

  • Substation Scada Manager

    2 months ago

    Richmond Hill, Canada RRC INTERNATIONAL LLC Full time

    At RRC, our goal is to be one of the leading renewables advisors both in the US and internationally. Do you want to be part of a team of professionals working together helping to power the renewables industry? RRC is a multi-disciplinary engineering firm that specializes in energy projects, particularly renewable energy, throughout the United States....

  • Customer Manager

    6 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 38084- Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Customer Manager

    7 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Customer Manager**: - Req id: 39530- Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...

  • Customer Manager

    6 months ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: Customer Manager’s (CM) at OpenText, are part of a global team of...

  • Customer Manager

    2 months ago

    Richmond Hill, Canada Open Text Corporation Full time

    **Hiring Manager**: John Smith **Talent Acquisition Advisor**: Olu Adeyeye **Job Code Level**: SR-OFFCLD-P2 Refer Your Friends! **Your impact**: Customer Manager’s (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust in...

  • Reporting Operations Business Analyst

    5 days ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Purpose of Position**: **Main Responsibilities** - Review and analyse operational and...

  • Community Manager

    7 months ago

    Richmond Hill, Canada QuadReal Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Inside Sales Associate

    7 months ago

    Richmond Hill, Canada PD InternationalDemon Powersports Full time

    **About Us** PD International is a Canadian based company which specializes in developing and manufacturing innovative products for the recreational powersports and automotive industries. PDI was founded as a company specializing in automotive drivetrain components, however, over the years this has diversified into other powersports segments. PDI currently...