Client Services Coordinator
4 months ago
This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach.
**Responsibilities**:
- Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions.
- Maintaining accurate records of client interactions, service requests, and other relevant information, and providing details to the moving coordinators.
- Providing office assistance including administrative tasks, client inquiries and generating quotes as needed.
- Coordinating schedules and appointments for moving services, ensuring timely and efficient service delivery.
- Ensuring the office and box shop are properly maintained, including regular cleaning and upkeep.
- Overseeing the inventory of packing materials and supplies in the box shop, ensuring adequate stock levels and reordering supplies as needed.
- Liaising with vendors and suppliers to coordinate deliveries, and resolve any issues related to supplies or services.
- Assisting with marketing efforts, such as creating promotional materials, managing an e-commerce website, posting to social media accounts, and coordinating advertising campaigns.
- Participating in team meetings and strategy sessions to discuss goals, share best practices, and brainstorm ideas for improving client services.
- Identifying opportunities for process improvements and efficiency gains, implementing changes to optimize operations and enhance customer satisfaction.
- Maintaining regular contact with the office staff, General Manager and the CEO.
**Requirements**:
- Minimum 3 years of experience in an administrative role.
- Available to work flexible shifts Monday to Friday, and occasionally Saturdays.
- Computer knowledge and experience with Word, Excel, Google and Social Media platforms.
- Outstanding organizational skills with excellent attention to detail.
- Ability to work independently and solve problems with mínimal supervision.
- Ability to multitask and prioritize jobs.
- Reliable, conscientious, and outgoing.
- Exceptional customer service skills both in person and on the phone.
- Friendly attitude and willingness to go above and beyond.
- Experience in a call centre or in the retail industry an asset.
- A full G license with a clean driving record is required.
**Job Types**: Full-time, Seasonal
Contract length: 6 months
**Salary**: $23.00-$25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application question(s):
- How many years of administrative experience do you have?
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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