Client Services Coordinator

5 months ago

Etobicoke, Canada Humber Full time

**Client Services Coordinator - ITS - FT Support**
- (26397)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.

Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors

**Job Details**

**Position Title**: Client Success Coordinator

**Status**: Full-Time Support

**Hours**:40 hours per week

**Faculty/Department**: Information Technology Services

**Campus/Location**: North Campus; Hybrid

**Payband/Hourly Rate**: Payband I ($36.19 - $41.94)

**What you will do**:
**Key Responsibilities Include**:

- Coordinating technology deployments to academic spaces and college business units
- Maintaining technology lifecycles set by asset management
- Coordinating maintenance cycles for various technology equipment to reduce service and downtime costs
- Monitoring Information Technology trends and industry strategies, researching, testing and recommending new technologies
- Developing and implementing custom tailored solutions and services that provide value and client success
- Building and maintaining relationships with clients, vendors and college business units
- Supporting the Technology Support team, collaborating with other Information Technology services units, college departments and faculties to optimize technology and service delivery and maintain client satisfaction
- Reviewing and fulfilling incoming technology requests and projects
- Understanding client needs in order to coordinate and procure best and most effective technology equipment and solutions
- Preparing and maintaining reports and documentation on technology testing, best practices, product knowledge and services
- Reporting on client satisfaction, metrics and recommendations to management and team members
- Staying informed and current about Humber goals, strategies and policies.

**What you bring to the role**:
**Education**
- 3-year diploma or degree in Computer or Business related studies
- ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority
- HDI Desktop Support Technician certification or relevant training and/or experience

**Experience**
- Minimum of five years of related work experience in leading complex projects, providing technical solutions and services in a busy high-volume environment to Clients with diverse backgrounds
- Experience with MS Windows, Mac OS, iOS and Android software and hardware
- Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and service.

**Additional Skills**
- Proven superior customer service and communication skills
- Must be detail oriented, organized and able to multitask
- Must be able to build and maintain strong business relationships
- Demonstrate excellent creative out-of-the-box thinking and problem-solving skills
- Work well under pressure
- Must be energetic and enthusiastic

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks.
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of

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