Client Support Coordinator

3 weeks ago

Etobicoke, Canada Daily Bread Food Bank Full time

Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, and fresh-cooked meals to 128 member agencies and 193 food programs across Toronto. Daily Bread also publishes the influential _Who’s Hungry_ report - an annual survey measuring trends in food insecurity and poverty in Toronto.

Daily Bread offers an inclusive and engaging workplace culture, a competitive salary and a comprehensive **employer-paid** benefits package. The wages and benefits paid to Daily Bread Food Bank’s full-time staff meet the requirements of the Ontario Living Wage Network.

**POSITION OVERVIEW**

The Client Support Coordinator is responsible for the coordination and development of Daily Bread’s Information and Referral program at New Toronto Street Food Bank. The Information and Referral program provides local and citywide clients with referrals to food banks, registers new clients into our food bank database and gives referrals to free or low-cost services and government benefits that clients may not know about.

This position includes a significant focus on community advocacy and program development, including actively participating in local community networks and encouraging partnership opportunities with local organizations. The Client Support Coordinator actively engages with clients, volunteers and the local community and takes a leadership role in providing crisis intervention support to clients as needed.

**RESPONSIBILITIES**

Establish an atmosphere of respect and dignity in all areas of the program that includes:

- Ensuring the confidentiality of information.
- Creating a warm, welcoming, and respectful environment for clients and volunteers
- Respecting the cultural, religious, and personal preferences and customs of clients

**Information and referral operations**:

- Develop and train volunteers and student placements on information and referral best practices.
- Research the needs of our clients and present findings to staff and volunteers.
- Create informational presentations, flyers, handouts and posters for clients.
- Create and present presentations on the statistics and benefits of having an information and referral program at the New Toronto Street Food Bank to staff and interested outside organizations.
- Create training videos for new volunteers on information and referral best practices.
- Keep track of referral statistics and submit monthly reports to the Client Program Manager
- Work closely with the Food Programs Coordinator to provide seamless service within the New Toronto Street Food Bank
- Keep up to date on changes to government support that affect our clients and inform clients, volunteers and student placements of these changes.
- Look for ways to inform our clients about Daily Bread Food Bank’s advocacy efforts.
- Register new clients using the Link2Feed database (training will be provided)
- Actively engage with clients and local community organizations
- Participate in local agency networks and encourage partnership opportunities.
- Hold monthly volunteer team meetings.
- Organize workshops and training opportunities offered through partner agencies for Information and Referral volunteers.
- Participate in crisis response team meetings.
- Provide crisis intervention and First Aid support as needed.
- Occasional weekend support of volunteers
- Visit other information and referral programs across the city to learn and share best practices.

**Weekly Community Meal program**
- Check-in, organize and train meal program volunteers.
- Inform clients of daily menu options and promote future menus using multiple mediums.
- Set up the dining area for the community meal program.
- Ensure the dining area is clean and sanitized.
- Assist with serving clients their meals when needed.
- Keep track of meal program stats and client feedback
- Provide Information and Referral support to meal program clients.
- Provide crisis intervention and First Aid support as needed.
- Participate in weekly check-ins on the health of the meal program.
- Visit other meal programs across the city to learn and share best practices.

**EDUCATION/EXPERIENCE (or equivalent)**
- 3-5 years of experience working in a food bank, drop-in, meal program or similar environment is considered an asset.
- Customer service experience in a fast-paced environment.
- Demonstrated ability to work with diverse groups of people.
- Strong crisis intervention and conflict management skills.
- Experience researching, organizing, presenting and distributing information for different audiences.
- Experience verifying and making referrals and providing informal counselling support.
- Experience with community development and community-based research.
- Experience in developing and sustaining community partnerships.
- Fluency in more than one language is an asset.

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