Service Coordinator

7 months ago

Etobicoke, Canada Convenience Group Inc Full time

**Scheduling Manager**

The Service Coordinator (scheduling and warehouse) is responsible for coordinating and assisting in managing the schedules of our technicians, and other activities to ensure efficient and productive operations. In this role you will collaborate with various departments, communicate with clients, and create schedules that balance the needs of the organization and its stakeholders.

Responsibilities include scheduling service calls (Installations), communicating with our team of installation technicians, providing warehouse support, and exercising administrative duties such as maintaining the calendar, making travel plans, organizing meetings, planning equipment rentals, pulling film from stock for jobs, and performing other scheduling administrative functions.

In other words, the service coordinator will be responsible for overseeing project installations, while giving support, guidance, and direction to the team of installation technicians.

Other tasks include providing exceptional customer service while assisting clients and internal sales representatives with preparation; training, supervision, and necessarily disciplinary action pertaining to services and installations.

The Service Coordinator will also complete multiple tasks while adhering to strict deadlines and suggest new processes to boost efficiency and productivity levels.

In this role, the Service Provider is expected to work closely with installation technicians, sales representatives and the managers of the other internal divisions (Sales, Operations, Production) and answer directly to the Scheduling Manager.

The individual in this position is expected to meet specific requirements and possess some particular skills in order to enhance efficiency and effectiveness in discharging his or her duties.

Qualifications:

- demonstrate a high level of experience of information management including IT skills (learn and use scheduling programs).
- be a team player and possess excellent communication skills, both verbal and oral.
- Be well organized.
- Great Communication skills

**Service Coordinator Job Description Example/Sample/Template**

Service Coordinators perform various scheduling administrative functions; the major tasks, duties, and responsibilities that typically define their job description are shown below:

- Assisting in the research and development of a new workforce management tools (scheduling program) in order to meet the requirements of both the company and the clients.
- Develop and implement scheduling processes to ensure effective distribution of resources and workload balancing.
- Monitor and adjust work schedules to meet changing business demands
- Contributing to the establishment and development of effective communication methods to support schedule management
- Assist in Overseeing and managing schedule processes, and conducting all relevant internal audits
- Developing and maintaining effective, sound and healthy communication with a wide range of people at various levels within the company, its customers and suppliers
- Assisting with the production of performance management data, scorecards, dashboards, and trackers
- Creating an environment where co-workers can challenge existing processes and discover new ways of working that can be of important advantage to the organization.
- Identifying the issues or risks that are associated with any aspect of workforce planning cycle and its supporting data, and also suggesting appropriate recommendations or improvement strategies to support or tackle these issues.
- Contributing to the development and management of training to ensure the effective use of information to boost performance.
- Promoting and striving for the highest level of client satisfaction
- Developing healthy relationships with vendors in order to achieve scheduling goals and install deadlines.

**Service Coordinator - Skills, Abilities, and Knowledge for Career Success**

If you are seeking the Service Coordinator position, Please review the requirements:
We are looking for an individual with experience in working within scheduling or a similar area.

Qualifications:

- Excellent analytical skills, as a service coordinator you will be required to analyze information and suggest new ideas for improvement.
- Ability to effectively work within a team, with the ability to manage workload effectively.
- Sound communication skills, both written and verbal
- Adequate computer knowledge
- Organization and self-management skills to manage and lead a project accurately and effectively.
- Ability to utilize information in order to foster the acceptance of change or development, and the ability to suggest new practices.
- Ability to adapt to changes at any time.

The below noted skills will be considered strong qualities while looking for the correct individual for this position:

- warehouse, scheduling or a related field
- Customer Service experience
- Strong organizational and analytical skil

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