Client Services Coordinator

5 months ago

Etobicoke, Canada BLACKBIRD SECURITY INC. Full time

Blackbird Security is currently hiring a **Client Services Coordinator.**

**Job Responsibilites**:

- Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
- Deliver professional, friendly, and efficient service to all clients.
- Handle client queries and promptly investigate and resolve complaints, escalating complex issues to appropriate individuals.
- Collaborate with local management teams to ensure client requirements are fulfilled.
- Create and maintain client-related documents, including contracts and other paperwork as assigned.
- Liaise with clients to ensure accurate processing of documentation and contracts.
- Participate in the setup and coordination of new contracts.
- Prepare, evaluate, and distribute quotes to potential clients.
- Contribute to the development of process documents and procedures, such as post orders and training manuals for client sites.
- Review, revise, and prepare reports with data analysis to provide valuable insights to clients as needed.
- Prepare, evaluate, and distribute quotes for services.
- Provide general office administrative support as required.
- Assist with ad-hoc projects and provide support to the administrative and leadership teams as needed.

**Job Requirements**:

- Minimum of 2+ years of prior experience in administrative and client-facing roles is required.
- Exceptional problem
- solving skills.
- Proven experience with client relationship management.
- Experience in the security industry is an asset, but not mandatory.
- Post-secondary education.
- Must be able to reliably commute to our Etobicoke, ON office.
- Proficient in Microsoft Office, Google Workspace, and Asana.
- Willingness to learn and adapt to new software and systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Willingness to travel as per role requirements.
- **About Blackbird Security**_
- Blackbird Security was founded on a mission to offer the professionalism of a large corporation and the flexibility and personal care of a small business. Founded in 2015 Vancouver (BC), our reputation is built by exceeding standards of performance and providing superior customer service to our clients. We are a National Canadian security company servicing clients coast to coast with major branches across Canada's all 10 provinces. Our organizational niche is in servicing large national companies in any Canadian city with a primary focus on providing purposely trained, customer service - oriented security officers. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve._

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M9C 5K8: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 3 years (required)
- Client Services: 1 year (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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