Client Care Coordinator

7 months ago

Etobicoke, Canada Safe Umbrella Healthcare Full time

_**About Us**_

As a licensed, bonded and insured healthcare agency, Safe Umbrella Healthcare was established due to the personal experiences of the owners. They have personally encountered difficulties when caring for their own loved ones.

At Safe Umbrella Health Care its our goal to meet the needs and expectations of our clients and their families. Through our care programs, we hope to make health care accessible to patients who need us the most without burdening the remaining members of their families. Personalized care plans are implemented by highly competent healthcare professionals.

**Responsibilities**
- The Client Care Coordinator role includes, but is not limited to:

- Directly supervises employees, including assessing recruitment needs, assignment of secondary employee duties, and maintains the proper staffing complement to ensure correct staffing ratio;
- Verifies schedules and shift assignments on a daily basis, and ensures that staff complete their individual timecards and submit hours as required;
- Ensures that employee receive health & safety training annually, demonstrate a positive “health and safety” attitude, and maintain all health and safety standards and procedures;
- Oversees employee development of General Service Plans and other program interventions;
- Ensures that client’s basic needs are met within a safe, homelike environment by maintaining a safe environment, with appropriate attention to the health, nutrition and clothing of clients, overseeing proper maintenance and cleaning of the residence so that each client enjoys the right of privacy and the ability to retain personal items, and remains free from physical and emotional abuse;
- Assigns employees responsibilities in the development, monitoring and maintenance of programs for clients;
- Acts as an advocate on behalf of the clients;
- Ensures that all government licensing standards, as they pertain to the operation of the residence, are maintained, specifically the annual license renewal process
- Ensures that locations pass all licensing requirements, staff are adequately prepared and trained for the annual licensing inspections, and all licensing required employee documentation is provided to Human Resources;

**Qualifications**:

- Must possess Excellent Organizational, and Time Management skills
- Must have Excellent Communication skills, must be able to communicate with all levels of staff
- 2-3 years related experience with individuals with complex medical needs, or previous experience in a residential setting
- Ability to work with the leadership team while maintaining site autonomy for all areas of decision making
- Ability to provide direct care, while efficiently arranging and performing a wide range of tasks
- Excellent interpersonal skills, problem solving and written/verbal communication skills;
- Required to respond to a flexible work schedule involving shifts and/or emergency staffing needs in the residence and/or emergency needs of the clients in care
- Serves as a member of the “on Call” team, to assist staff with after-hours support

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: $22.00-$29.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Willingness to travel:

- 75% (preferred)

Work Location: In person

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