Scheduler - Client Services

3 months ago


Etobicoke, Canada wm+a Full time

**As a Scheduler, the role works as part of a service delivery team of 10 (including Schedulers, Coordinators and Managers).**

**Primary Duties and Responsibilities**:

- Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles.
- Liaise and communicate with associates, contracting / external community agencies, clinicians and families.
- Perform other duties as necessary

The scheduling team works predominantly on-site with situational and occasional remote work. It is a full-time position with a rotating schedule to include weekdays (9-5, 11-7) evenings (3-11), and Saturday & Sundays (9-5). In addition, the schedule also may include on-call assignment during weekday & weekend evenings and / or overnights.

**Job Type / Category**

**Required Education, Skills and Qualifications**

Completion of a community college diploma or University degree in a relevant field is an asset
- Excellent verbal and written communication skills
- Effective telephone etiquette with ability to resolve difficult situations and complaints
- Ability to manage large amounts of inbound and outbound calls in a timely manner
- Thrives in a fast-paced environment and embraces change
- Proficiency in word processing and spreadsheet software and good keyboarding skills (50 wpm)
- Knowledge and/or experience in working with children, youth and adults with special needs, behavioural and mental health challenges is an asset but not required
- Excellent organizational and time management skills
- Ability to work independently and collaboratively as part of a wider interdisciplinary team

**Company Profile**
wm+a provides specialized and individualized direct support and clinical services to children, youth and adults with a complexity of needs and circumstances and who may be diagnosed with: Autism Spectrum Disorder (ASD), Developmental Disabilities, emotional and mental health disorders including significant behaviour challenges.

Why Join Our Team?
- Employee Benefits Program
- Pension Plan
- Employee Assistance Program

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Etobicoke, Canada wm+a Full time

    **As a Scheduler, the role works as part of a service delivery team of 10 (including Schedulers, Coordinators and Managers).** **Primary Duties and Responsibilities**: - Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles. - Liaise and communicate with associates, contracting /...


  • Etobicoke, Canada wm+a Full time

    **As a Scheduler, the role works as part of a service delivery team of 10 (including Schedulers, Coordinators and Managers).** **Primary Duties and Responsibilities**: - Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles. - Liaise and communicate with associates, contracting /...

  • Scheduling Coordinator

    5 months ago


    Etobicoke, Canada BLACKBIRD SECURITY INC Full time

    As the **Scheduling Coordinator**, you will be working full-time on a rotating schedule, primarily based out of our office in **Etobicoke, Ontario** and reporting to our Head Office and Local Management teams. To succeed in this role, the individual must have a background and/or education in office administration. We’re all young professionals, and are...

  • Scheduler

    3 months ago


    Etobicoke, Canada Grascan Construction Ltd. Full time

    **Summary** Since inauguration in 1987, **Grascan Construction Ltd. **has been successfully delivering complicated infrastructure projects in Southern-Ontario, Canada. Grascan fosters a positive work environment among all employees and believes in rewarding and celebrating its successes through team building events for its work force. Activities include...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada CARGO CABBIE Inc. Full time

    This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach. **Responsibilities**: - Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions. - Maintaining accurate records...


  • Etobicoke, Canada BLACKBIRD SECURITY INC. Full time

    Blackbird Security is currently hiring a **Client Services Coordinator.** **Job Responsibilites**: - Build and maintain strong relationships with clients, ensuring their needs and expectations are met. - Deliver professional, friendly, and efficient service to all clients. - Handle client queries and promptly investigate and resolve complaints, escalating...


  • Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...


  • Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...


  • Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...

  • Client Service Manager

    2 months ago


    Etobicoke, Canada ADP Full time

    **ADP is hiring a Client Service Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a** Client Service Manager**, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters...

  • Scheduler

    5 months ago


    Etobicoke, Canada Ontario Redimix - A CRH Company Full time

    Job ID: 496583 Work Type: Full Time Permanent It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an...

  • Scheduler

    5 months ago


    Etobicoke, Canada CRH Canada Full time

    **Job ID**: 496583 **Work Type**: Full Time Permanent It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...

  • Faculty Scheduler

    1 month ago


    Etobicoke, Canada Humber Full time

    **Faculty Scheduler - FSCS - RPT** - (31164) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic...


  • Etobicoke, Canada ONTARIO CAMERA CORP. Full time

    Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Tasks**: - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Prepare and submit reports - Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality -...


  • Etobicoke, Canada ONTARIO CAMERA CORP. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Prepare and submit reports - Resolve work problems, provide technical advice and recommend measures to improve productivity and product...


  • Etobicoke, Canada ONTARIO CAMERA CORP. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience - ** Tasks**: - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Prepare and submit reports - Resolve work problems, provide technical advice and recommend measures to improve productivity and product...

  • Scheduler/quoter

    5 months ago


    Etobicoke, Canada Metro Jet Wash Corporation Full time

    Responsibilities: - Utilize internal systems to identify daily tasks, schedule calls, log customer information, and monitor sales results - Answer and direct phone calls to the appropriate divisional leads - Quote and schedule jobs accurately - Responsible for preparing, reviewing and editing quotations as needed by the customer in an effective manner. -...