Scheduler - Client Services
4 months ago
**As a Scheduler, the role works as part of a service delivery team of 10 (including Schedulers, Coordinators and Managers).**
**Primary Duties and Responsibilities**:
- Scheduling client service requests utilizing scheduling software matching unique client needs to associate skills and profiles.
- Liaise and communicate with associates, contracting / external community agencies, clinicians and families.
- Perform other duties as necessary
The scheduling team works predominantly on-site with situational and occasional remote work. It is a full-time position with a rotating schedule to include weekdays (9-5, 11-7) evenings (3-11), and Saturday & Sundays (9-5). In addition, the schedule also may include on-call assignment during weekday & weekend evenings and / or overnights.
**Job Type / Category**
**Required Education, Skills and Qualifications**
Completion of a community college diploma or University degree in a relevant field is an asset
- Excellent verbal and written communication skills
- Effective telephone etiquette with ability to resolve difficult situations and complaints
- Ability to manage large amounts of inbound and outbound calls in a timely manner
- Thrives in a fast-paced environment and embraces change
- Proficiency in word processing and spreadsheet software and good keyboarding skills (50 wpm)
- Knowledge and/or experience in working with children, youth and adults with special needs, behavioural and mental health challenges is an asset but not required
- Excellent organizational and time management skills
- Ability to work independently and collaboratively as part of a wider interdisciplinary team
**Company Profile**
wm+a provides specialized and individualized direct support and clinical services to children, youth and adults with a complexity of needs and circumstances and who may be diagnosed with: Autism Spectrum Disorder (ASD), Developmental Disabilities, emotional and mental health disorders including significant behaviour challenges.
Why Join Our Team?
- Employee Benefits Program
- Pension Plan
- Employee Assistance Program
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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