Coordinator, Consumer Care
6 months ago
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you
**What will you work on?**
Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering engaging experiences and satisfaction through numerous capacities ranging from reporting administrative support tasks to participating in process improvement projects, ultimately supporting an improved overall end-consumer journey.
**How will you create impact?**
- Fulfills administrative tasks such as completing reporting, coaching forms, shift reports and attendance logs. Completes other reports as required and has excellent reporting and analytical skills.
- Coordinate reporting for Consumer Care metrics/SLAs in collaboration with 3rd party call center partners.
- Assist updating content on Consumer Care’s internal shared drives, CRM Knowledge Base, and online support pages, including updating product support materials such as FAQs, How to Videos, training decks, instruction manuals, etc.
- Update CRM product and category dispositions.
- Provide other reporting and administrative support as required.
- This role will report directly into Sr. Manager, Global Consumer Care
**What are your skills and experience?**
- Customer service experience
- Social media experience (professionally or personally)
- Experience with Microsoft Applications, including Outlook, Excel, and PowerPoint
- Strong organizational and proven project management skills with ability to manage numerous projects simultaneously with diligence and attention to detail.
- Strong relationship builder with the ability to communicate effectively across various levels of the organization and external stakeholders
- Flexibility on rotational-based shifts for weekdays and during all statuary holidays, including December
LI-Hybrid #LI-HM1
**What you can expect from us**:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks
**What’s it like to work here?**
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
- We do appreciate all interest; however only those selected for interview will be contacted._
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