Customer Care Representative

6 months ago

Markham, Canada The Foray Group Full time

**Position Title**:Customer Care Representative

**Reports To**:Customer Care Manager

**Hours of Work**:8:00 am - 4:00 pm, Monday - Friday

**Who We Are**

Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring, experienced staff are passionate about providing great food and great service to all our customers. Tasty, child-focused menus reflect our successful ‘Eat Grow Thrive’ philosophy, which combines excellent nutrition with flavors and foods children love to nourish their life. Our culture is one where we value trusted partnerships, enable growth and the ability to excel and be fully engaged, value integrity and focus on making an impact on our clients, customers, co-workers, and communities.

Wholesome Kids Catering is experiencing double digit growth and our priority for the next five years is to build a dominant brand within the childcare catering market to leverage available capacity in our state-of-the-art custom designed facility and will deliver on the overall strategic long-term revenue and profit goals of the business.

As we nourish children with wholesome food to help them grow and thrive in the GTHA, we would love you to join us and become a part of our dynamic team.

**The Role**
We are looking for a high-performing Customer Care Liaison, an A-team player, who plays to win with the best outcome for our customers. You have great problem-solving skills and like to think out of the box to find creative solutions. You are able to work in a fast-paced environment with an amazing group of people. You always care about the quality of your work and act with Integrity by delivering on commitments made. You are curious, investigative, and not satisfied with the status quo, and have the ability to find positive solutions for our customers’ needs. Your focus is on growth, through collaboration and learning for yourself and the company to benefit our customers.

**Success**

**Qualifications**
- College Diploma or University degree, ideally in business administration or similar program.
- 4-5 years of Customer Service experience
- 4-5 years of Data Entry experience (combination of 4-5 years Customer Care and Data Entry is acceptable).
- Intermediate proficiency Microsoft Office Suite, including but not limited to: Word, Excel, Outlook
- Experience working with CRMs or ERPs, preferably HubSpot and/or MS Navision.
- Intermediate skill level in Adobe file creation and edits.
- Fluency in French, Mandarin, and/or Cantonese is a strong asset
- Knowledge of food production, and/or nutrition is a strong asset
- Knowledge of Child Care legislation/licensing is an asset
- Safe Food Handler certificate/knowledge an asset
- G License and access to a vehicle for occasional in field travel
- A clear Vulnerable Sector Check

**Skills, Knowledge and Abilities**
- Strong Customer Centric focus
- Personable, professional and can interact positively with a diverse group with various levels of responsibility and accountability.
- Strong ability in active listening and problem solving
- Detail-oriented and able to stay focused through repetitive tasks and keep a high degree of accuracy in data entry
- Ability to multi-task and motivated by meeting deadlines.
- Self-driven, motivated and results oriented
- Works well independently and in a team
- Strong written and verbal proficiency in English Second language is a strong asset

**Duties and Responsibilities**

**CUSTOMER CARE**
- Proactively reaches out to customers to seek out additional information, provide a follow up and/or execute on a desired customer touchpoint.
- Able to assess and understand various situations through asking questions and seeking clarity.
- Listens carefully to our customers and conveys empathy and commitment to a solution or finding a solution.
- Manages customer expectations in a positive manner while resolving roadblocks for an improved customer experience.
- Provides over the phone training (guidance) and/or best practices with customers to deliver a successful food service.
- Creates and/or updates and sends customer communications and notices.
- Supports our customers in the transition to a new menu
- Successfully onboards new temporary customers
- Ability to make a recommendation to the Customer Care Manager where the situation needs additional care and attention.
- Engages and participates in the execution of innovation projects to help improve customer experience.
- Occasionally participates in customers events, presentations and/or customer visits.

**ERP & DATA MANAGEMENT**
- Acknowledges receipt of a new Customer Meal Count and Allergen Forms, and makes all required changes to standing orders and sales orders in the MS Navision ERP with accuracy.
- Acknowledges receipt of a new information from a customer and updates the system accordingly.
- Ability to set up new customers in the MS ERP sy

  • Customer Care Logistics Representative

    3 months ago

    Markham, Canada Thomas, Large & Singer Full time

    Customer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Contract - 18 months Experience: 2-3 years Education: University Degree or College Diploma **General Job Description** Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic **Customer Care Logistics** **Representative** to...

  • Customer Care Logistics Representative

    6 months ago

    Markham, Canada Thomas, Large & Singer Full time

    Customer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Full-Time Experience: 2-3 years Education: University Degree or College Diploma General Job Description Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics Representative to join our...

  • Customer Care Representative

    6 months ago

    Markham, Canada Wholesome Kids Catering Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centres and schools. Our caring,...

  • Customer Care Representative

    2 months ago

    Markham, Canada The Foray Group Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Direct Reports**: None **Job Types**: Full-time, Permanent. 100% on-site **Schedule**:8 Hour shift; Monday to Friday **Work Location**: 445 Hood Rd Markham **Benefits**:Health and Dental Coverage **Vacation **2 week’s vacation and 8 wellness days **The...

  • Customer Care Representative

    6 months ago

    Markham, Canada Merieux NutriSciences Full time

    Markham Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer...

  • Customer Care Representative

    2 weeks ago

    Markham, Canada Liberty Development Full time

    Liberty Development Corporation located in Markham, is a leading Real Estate Developer of high-density mixed use development projects across the Greater Toronto Area. We have an exciting opportunity for a Customer Care Representative to join our team. Job Responsibilities: - Management and administration of customer care matters from purchase to end of...

  • Customer Care Representative

    7 months ago

    Markham, Canada Merieux NutriSciences Full time

    Salt Lake City Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, Canada PARSONS CORPORATION Full time

    Exceptional Client Care in a Dynamic Contact Centre EnvironmentWe are seeking an experienced Customer Service Representative to join our Smart Vehicle Solutions Contact Centre in Markham. As a key member of our team, you will provide top-notch customer satisfaction by handling inquiries via telephone calls and emails, while fostering relationships with...

  • Customer Service Representative

    6 months ago

    Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...

  • Bilingual Customer Care Representative

    7 months ago

    Markham, Canada PET VALU Full time

    Description :Reporting to the Manager of Customer Care, the Bilingual Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to, phone calls, emails,...

  • Customer Support Representative

    6 months ago

    Markham, Canada Sarku Japan Full time

    **About Sarku Japan** We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality...

  • Customer Care Representative

    2 months ago

    Markham, Canada Liberty Development Full time

    **Job Summary** **Responsibilities** - Follow-up on open issues with purchasers to ensure resolution in an effective and timely manner - Escalate issues to the Customer Service Manager when resolution cannot be achieved - Report issues and trends encountered to the Team Lead. - Assess requests for Warranty work using the Tarion Construction Performance...

  • Customer Service Representative

    6 months ago

    Markham, Canada SpectraLab Scientific Inc. Full time

    **Company Summary** Spectralab Scientific Inc. is a spin-off from ThinLayer International established in 1997. Spectralab Scientific started operating in Canada in 2003. Since 2003 we have grown to become a global leader of pre-owned refurbished analytical equipment. Our expertise involves refurbishing equipment by integrating some of the best available...

  • Customer Service Representative

    6 months ago

    Markham, Canada Smart Insurance Solutions Inc Full time

    Job Title: Customer Service Representative **Responsibilities**: - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Maintain customer records and update information as necessary - Follow company policies and procedures to ensure consistent service delivery **Requirements**: - Proven experience in a...

  • Customer Service Representative

    3 months ago

    Markham, Canada KEX Express (Canada) Full time

    **Primary Job Duties**: - Reporting Duties: report shipment details & status in specified/assigned format (Microsoft Excel worksheet, Master Airway Bill documents and other assigned formats). - Documentation: maintain data integrity in various S.F. Systems. - Service/Product Knowledge: provide exceptional service to both internal and external customers,...

  • Customer Service Representative

    6 months ago

    Markham, Canada Lind Equipment Limited Full time

    We are looking for an enthusiastic **Customer Service Representative** to help us continue Lind Equipment’s rapid growth. This role is responsible for providing high value, high impact assistance to Lind’s customers throughout the entire buying process (needs assessment, product choice, pricing, after-sales service, warranty). Working from Lind’s...

  • Customer Care Representative- Science

    1 week ago

    Markham, Canada Merieux NutriSciences Full time

    Markham Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer...

  • Bank Teller/customer Service Representative

    6 months ago

    Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Customer Service Representative (CSR)** Position Type: Regular Position Status: Full-time Work Location: Markham, ON **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. We are...

  • Customer Service Representative

    6 months ago

    Markham, Canada Viola Ready Mix Full time

    **Customer Service Representative (Full Time with Benefits)** **Viola Ready Mix Inc.** **GTA, Ontario** Join our team to be a part of the next generation ready mix supplier in the GTA. Viola Ready Mix is a growing company that brings together 30 years of combined experience in the ready mix market with new equipment, the latest technology and image, while...

  • Bilingual Customer Service Representative

    6 months ago

    Markham, Canada InBenefits Full time

    **Bilingual Customer Service Representative** - For over 30 years _**InBenefits**_ has provided management and administration solutions to its clients, the Nursing Homes and Related Industries Pension Plan and the Multi-Sector Pension Plan. We also provide additional services such as Consulting, Investment Support, Communication and Education. InBenefits is...