Customer Service Representative
6 months ago
**Customer Service Representative (Full Time with Benefits)**
**Viola Ready Mix Inc.**
**GTA, Ontario**
Join our team to be a part of the next generation ready mix supplier in the GTA. Viola Ready Mix is a growing company that brings together 30 years of combined experience in the ready mix market with new equipment, the latest technology and image, while fostering a family atmosphere with great values.
**Responsibilities**:
Normal business hours are Monday to Saturday working a flexible shift.
Additional /overtime hours as per business requirements - flexibility (including weekends) when workload necessitates.
- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints and provide appropriate solutions.
- Ability to work under pressure in a fast-paced environment.
- Able to work independently and in a team environment.
- Assist in other areas when required.
**Qualifications**:
- Excellent communication skills - able to read and write in the English language.
- Computer Proficient (Microsoft Word, Excel)
- College preferred.
- 2 years of customer service experience preferred but not a requirement.
**We offer**:
- 18.00 to 25.00 per hour to start depending on experience
- Benefits - including dental and vision
- Pension Plan
- Safety Allowance
- Paid Training
**Salary**: $18.00-$25.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2022-12-01
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