Customer Care Logistics Representative

6 months ago


Markham, Canada Thomas, Large & Singer Full time

Customer Care Logistics Representative

Company: Thomas, Large & Singer Inc.

Location: Markham, Ontario

**Job Type**: Full-Time

Experience: 2-3 years

Education: University Degree or College Diploma

General Job Description

Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics
Representative to join our team.

Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is
responsible for delivering quality customer service to the TLS customer base by ensuring that all orders
are processed accurately and efficiently load planned for all assigned clients. This position will be based
out of our head office in Markham, Ontario.

Summary of Duties and Responsibilities:

Plan & optimize freight loads
Solve delivery problems and trace orders for customers
Confirm orders, report shortages, and "out of stocks"
Act as liaison between clients and customers to ensure mutual satisfaction
Daily communication with assigned carrier for equipment forecast and ensure service

expectations are met
Provide recommendations/solutions to improve service
Maintain documentation of current client procedures
Customize order/delivery information to increase efficiency of order processing and user

friendliness
Assist visitors to the office, answer occasional calls as a back up to reception and occasionally

assist courier deliveries incoming and outgoing

Key Qualifications:

Excellent English communication skills, both written and verbal
Completed College Diploma or Certification Program in any relevant field
Minimum of 2 to 3 years of previous order desk/customer service experience
Ability to trouble shoot and problem solve
Strong organization skills and ability to prioritize multiple tasks
Strong Microsoft Office skills - Word, Excel etc.

Thomas, Large & Singer Inc.
15 Allstate Parkway, Suite 400 t. 905.754.3500

Understanding of freight / supply chain concepts beneficial
Ability to work well as part of a team as well as independently
Previous food industry experience with major retailers is a definite asset

What’s In It For You
- Great team dynamic and tight knit company culture. One of the most important factors in

choosing your next role is the people you work with and our people are AWESOME
- Flexible work environment. Some flexibility on working hours and work from home days.
- Competitive compensation package (salary & bonus). We get it - money isn’t everything, but it’s
- still a very important factor.- Benefits - Health & Dental, Life Insurance, Disability Insurance, Parameds - Massage
- Pension Matching (after 1 year - employees put in 5% and TLS matches with 5%)
- Tuition and professional fees reimbursement
- Summer Hours Program - who doesn’t want to leave early on Fridays to spend more time with

friends and family while the sun is shining

salary expectations.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

About Thomas, Large & Singer Inc.

Since 1912, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged
Goods industry for many Canadian and international clients. Over the past century, the company has
developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash,
trade promotional control solutions, broker management and sales agency of private label and industrial
ingredient solutions.

Thomas, Large & Singer Inc.
15 Allstate Parkway, Suite 400 t. 905.754.3500



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