Customer Service Representative

4 months ago

Markham, Canada SpectraLab Scientific Inc. Full time

**Company Summary**

Spectralab Scientific Inc. is a spin-off from ThinLayer International established in 1997. Spectralab Scientific started operating in Canada in 2003. Since 2003 we have grown to become a global leader of pre-owned refurbished analytical equipment. Our expertise involves refurbishing equipment by integrating some of the best available technologies in the market with a diverse range of leading manufacturers. We are committed to quality and service which is a key to our customer’s satisfaction and to our success. Enhanced services include maintenance and/or service contracts, repair services, validation services, equipment parts, and a variety of on-site tailor-made training programs.

**Job summary**

We are currently hiring for a customer service representative to join our growing team. The customer service position will be responsible for taking care of the day to day activities of the company operations while collaborating with all other departments of the company: accounting, purchasing, sales, service and warehouse to ensure a smooth supply chain.

**Key responsibilities**:

- Create checklists, packing lists, invoices, RMA and work orders for customer orders
- Follow up on overdue accounts to ensure Revenue Report is up to date
- Generate shipping labels for domestic and international shipments using FedEx, DHL and CAED software
- Liase with freight forwarders for international shipments
- Maintain relationship with our suppliers and negotiate contracts and terms to meet company budget
- Complete other ad hoc tasks as assigned

**Required skills and experience**:

- College diploma or equivalent
- Previous customer service experience is an asset, but training will be provided as well
- Excellent written and verbal communication skills
- Maintain customer relations and build new relationships
- Proficient in Microsoft Office

Work remotely
- No

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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