Customer Service Representative
3 months ago
**Primary Job Duties**:
- Reporting Duties: report shipment details & status in specified/assigned format (Microsoft Excel worksheet, Master Airway Bill documents and other assigned formats).
- Documentation: maintain data integrity in various S.F. Systems.
- Service/Product Knowledge: provide exceptional service to both internal and external customers, fulfilling S.F. Express Company’s KPIs for quality and productivity.
- Problem Resolving: resolve customer complaints and inquiries promptly and effectively, ensuring a valid resolution and customer satisfaction.
- Timely Escalation: escalate critical issues to the Senior Customer Service Representative, Supervisor, or Manager as needed.
- Shipment Management: handle customer requests and problem shipments through our tracing system.
- Order Processing: process order placements using various company systems.
- Revenue Optimization: identify revenue opportunities, converting inquiries into order bookings, and proactively recovering canceled shipments.
- Perform any other duties assigned which related to Customer Service Department operation.
**Language**:Bilingual Chinese (required)
**Experience**:
- Microsoft Excel skill (preferred)
- Customer Service: 1 year (preferred)
- Logistics, Express Delivery Industry: 1 year (preferred)
- Typing speed of 50 wpm (preferred)
**Qualifications**:
- Associate degree or College
- Excellent phone etiquette; Able to handle phone situations in a calm, objective manner
- Good interpersonal and negotiation skills
- Organized and detail oriented, and able to multi-task
- Ability to work in a constantly changing environment
- Have a positive, professional attitude with a "can-do" spirit
**Job Types**: Full-time, Permanent
Pay: From $40,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Flexible language requirement:
- French not required
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
-
Customer Service Representative
6 months ago
Markham, Canada Combined Insurance Full time**Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...
-
Customer Service Representative
6 months ago
Markham, Canada Chubb Full time**Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...
-
Customer Service Representative
6 months ago
Markham, Canada Markham Logistics Full time**Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...
-
Customer Service Representative
7 months ago
Markham, Canada Combined Insurance Full timeThe main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...
-
Customer Service Representative
6 months ago
Markham, Canada Combined Insurance Full timeThe main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...
-
Customer Service Representative
7 months ago
Markham, Canada Bayshore HealthCare Full timeAs part of the BSRx Team, the Customer Service Representative is the “Voice” to our ProRx and ICN/PSS customers. Under the supervision of the Sr. Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse. **DUTIES AND...
-
Customer Service Representative
7 months ago
Markham, Canada Chubb Full timeThe main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...
-
Customer Service Representative
6 months ago
Markham, Canada Chubb Full timeThe main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...
-
Insurance Customer Service Representative
7 months ago
Markham, Canada Dumitru Pitu - Desjardins Insurance Agent Full timeInsurance Customer Service and Sales Representative - Desjardins Insurance Agent Team Member Location: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...
-
Customer Service Representative
7 months ago
Markham, Canada Preferred Plumbing Solutions Inc. Full time**Preferred Plumbing Solutions, Inc.** of **Markham, ON** is seeking a reliable and organized **full-time Customer Service Representative / CSR** to join our office. Can we count on you to smile through the phone? Are you a CSR superstar? Are you interested in starting a career with a **stable and respected company**? If so, read on! **ABOUT PREFERRED...
-
Customer Service Representative
6 months ago
Markham, Canada BTNX Inc. Full time**Title**:Customer Service Representative **Employment Type**:Full-time **Location**:722 Rosebank Road, Pickering, ON L1W 4B2 Canada **Company Overview**: BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced...
-
Customer Service Representative
2 months ago
Markham, Ontario, Canada beBee Professionals Full time $25,000 - $35,000beBee Professionals in Markham is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...
-
Customer Service Representative
3 weeks ago
Markham, Canada Penusa Full time**Overview** We are seeking a motivated and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. **Duties** - Provide...
-
Customer Service Representative I
4 months ago
Markham, Canada Thermo Fisher Scientific Full time**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Able to lift 40 lbs. without assistance, Office **Customer Service Representative I** **Location: Toronto, ON / Montreal, QC** Thermo Fisher Scientific Inc. is seeking a highly motivated and detail-oriented **Customer Service Representative I** to join our team. This position offers a...
-
Customer Service Representative
6 months ago
Markham, Canada Smart Insurance Solutions Inc Full timeJob Title: Customer Service Representative **Responsibilities**: - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Maintain customer records and update information as necessary - Follow company policies and procedures to ensure consistent service delivery **Requirements**: - Proven experience in a...
-
Customer Service Representative
6 months ago
Markham, Canada Lind Equipment Limited Full timeWe are looking for an enthusiastic **Customer Service Representative** to help us continue Lind Equipment’s rapid growth. This role is responsible for providing high value, high impact assistance to Lind’s customers throughout the entire buying process (needs assessment, product choice, pricing, after-sales service, warranty). Working from Lind’s...
-
Multilingual Customer Service Representative
3 weeks ago
Markham, Ontario, Canada Randstad Full timeWe are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Multilingual Customer Service RepresentativeJob Description:Our ideal candidate has excellent communication, customer service, and problem-solving skills. They are eager to gain experience in the insurance industry and work...
-
Customer Service Representative
6 months ago
Markham, Canada BMO Financial Group Full time900 - 5221 Hwy 7 E Markham Ontario,L3R 1N3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
6 months ago
Markham, Canada BMO Financial Group Full time2851 John Street Markham Ontario,L3R 5R7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Services Representative
4 months ago
Markham, Canada BMO Financial Group Full time710 Markland Street Markham Ontario,L6C 0G6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...