Customer Service Representative

6 months ago

Markham, Canada Lind Equipment Limited Full time

We are looking for an enthusiastic **Customer Service Representative** to help us continue Lind Equipment’s rapid growth.

This role is responsible for providing high value, high impact assistance to Lind’s customers throughout the entire buying process (needs assessment, product choice, pricing, after-sales service, warranty). Working from Lind’s headquarters, he/she will interact with customers on a daily basis to increase Lind’s selling success rate, promote Lind’s brand values, and increase loyalty to Lind products. This role will set the standard for how Lind serves its customers, which is a key part of the company’s strategy and its success to date.

You do not need experience in electrical equipment or LED lighting to join us. We provide comprehensive training for all new employees. What you do need is a great attitude, ability to learn, and a desire to make an impact at a fast-growing, innovative company.

**NOTE: This is an in-office role 4 days a week with 1 day a week work-from-home**.
- **Duties**_
- Represent Lind on incoming customer inquiries
- Provide prompt, informed, and value-added service to all customers
- Assist customers with first-line product inquiries
- Triage technical questions to the Product Manager, when applicable
- Communicate key features, advantages, and benefits of Lind products
- Vis-à-vis Lind’s competitors’ products (e.g. be able to cross-reference products, know Lind’s competitive advantages)
- Actively sell Lind’s products as a key member of the Lind salesforce
- Provide accurate pricing and availability information
- Enter orders into ERP system
- Be familiar with active special pricing quotes.
- Provide new quotes to customers, working with the VP Sales and Marketing for large opportunities
- Work with the Purchaser to have ready access to information about back-ordered products
- Follow-up sales with after-sales support
- Assist customers with freight tracking and expediting
- Provide warranty assistance when required, interacting with the Production Manager to provide information on repairs to customers
- **Desired Skills & Experience**_
- Excellent interpersonal, communication, organizational, analytical, problem solving, and issue resolution skills
- Education and/or experience related to sales and customer service is a plus
- French language skills are a plus
- **Company Description**_

Lind Equipment is a leading manufacturer of portable LED lighting, hazardous location and industrial work lighting, portable power, static grounding, and GFCI products. Lind Equipment is the innovation leader in its markets, with several design awards and world-beating patented products. Our products are not only tough and innovative, but many of them help to save the environment, with the LED Jobsite product suite alone having saved over 763,355,116 kWh of electricity to date.

Lind Equipment has 75 years of experience in business, but operates a nimble, entrepreneurial environment where self-motivated individuals can thrive and make a major impact on the business from day one.

**Lind Equipment Limited provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 9R6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Inside Sales: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

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