Customer Care Representative

6 months ago

Markham, Canada Merieux NutriSciences Full time

Markham

Regular

**MERIEUX NUTRISCIENCES**

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, **join us**

**YOUR DAY TO DAY LIFE**

We are looking for a **Customer Care Representative - Select** in 90 Gough Rd, Markham, ON L3R 5V5 CAN. Your mission will be to:
We are looking for a Customer Care Representative - Select. Your mission will be to:
Be the primary interface for our customers. You will work together with your team to ensure customers are properly set up and welcomed. You will respond to customer requests in a timely manner to answer questions and resolve issues. You will also act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each customer is critical to Mérieux NutriSciences’ overall success in growing the business.

**This position is a hybrid position**

Main activities:
Provide exceptional Customer Service based on guidelines for assigned customers, while following Mérieux NutriSciences’ policies and best practices.
Build and maintain productive collaborative relationships within the team and across the supported laboratories to effectively support the customer.
Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts.
Accountable for accurate account setup and responsible for setting up programs and testing information in the Laboratory Information Management System (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.
Identify customer requirements, provide results and additional information specific to Chemistry and Microbiology testing that meets or exceeds customer needs.
Assists in communication/resolution of billing issues.
Ensure customers are informed with information regarding test results that will be late or are out-of-specification.
Document all customer interactions in the customer relationship management (CRM) system.
Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Care, Sales, and Lab operations.
Review the first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs.
Responsible and authorized to identify departures from quality systems or procedures and document in accordance with SOPs in the global complaint system.
Provide support to the Sales teams and other CCR team members. This may include customer visits or back up support for other team members.
Maintains Customer information in Mérieux NutriSciences’ databases ( LIMs and CRM)
Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers.
Qualify incoming leads and ensure they are transferred to the correct TSM
Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
Support corporate quality and proactively participate in continuous improvement initiatives in the department.
Perform other related duties as needed.

**YOUR PROFILE**

Your Skills:
A general knowledge of food testing methods or scientific processes obtained from a degree in Chemistry (preferred), Microbiology, Food Science, or direct relevant laboratory experience is preferred to provide support to the customers of the company.
Three (3) plus years experience in a Customer Service food or beverage industry.
Laboratory experience, specializing in Chemistry, is desired. BS/BA degree or equivalent work experience will be considered.
A clear understanding of Chemistry testing methods as a priority, and will need to be able to communicate information related to testing methods and results to clients in an efficient and timely manner.
A general knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client.
Strong computer skills, including Microsof

  • Customer Care Logistics Representative

    3 months ago

    Markham, Canada Thomas, Large & Singer Full time

    Customer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Contract - 18 months Experience: 2-3 years Education: University Degree or College Diploma **General Job Description** Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic **Customer Care Logistics** **Representative** to...

  • Customer Care Logistics Representative

    6 months ago

    Markham, Canada Thomas, Large & Singer Full time

    Customer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Full-Time Experience: 2-3 years Education: University Degree or College Diploma General Job Description Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics Representative to join our...

  • Customer Care Representative

    6 months ago

    Markham, Canada Wholesome Kids Catering Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centres and schools. Our caring,...

  • Customer Care Representative

    2 months ago

    Markham, Canada The Foray Group Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Direct Reports**: None **Job Types**: Full-time, Permanent. 100% on-site **Schedule**:8 Hour shift; Monday to Friday **Work Location**: 445 Hood Rd Markham **Benefits**:Health and Dental Coverage **Vacation **2 week’s vacation and 8 wellness days **The...

  • Customer Care Representative

    7 months ago

    Markham, Canada PET VALU Full time

    Description :Job SummaryReporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails,...

  • Customer Care Representative

    2 weeks ago

    Markham, Canada Liberty Development Full time

    Liberty Development Corporation located in Markham, is a leading Real Estate Developer of high-density mixed use development projects across the Greater Toronto Area. We have an exciting opportunity for a Customer Care Representative to join our team. Job Responsibilities: - Management and administration of customer care matters from purchase to end of...

  • Customer Care Representative

    7 months ago

    Markham, Canada Merieux NutriSciences Full time

    Salt Lake City Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and...

  • Customer Service Representative

    3 weeks ago

    Markham, Ontario, Canada PARSONS CORPORATION Full time

    Exceptional Client Care in a Dynamic Contact Centre EnvironmentWe are seeking an experienced Customer Service Representative to join our Smart Vehicle Solutions Contact Centre in Markham. As a key member of our team, you will provide top-notch customer satisfaction by handling inquiries via telephone calls and emails, while fostering relationships with...

  • Customer Service Representative

    6 months ago

    Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...

  • Bilingual Customer Care Representative

    7 months ago

    Markham, Canada PET VALU Full time

    Description :Reporting to the Manager of Customer Care, the Bilingual Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to, phone calls, emails,...

  • Customer Care Representative

    6 months ago

    Markham, Canada The Foray Group Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring,...

  • Customer Support Representative

    6 months ago

    Markham, Canada Sarku Japan Full time

    **About Sarku Japan** We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality...

  • Customer Care Representative

    2 months ago

    Markham, Canada Liberty Development Full time

    **Job Summary** **Responsibilities** - Follow-up on open issues with purchasers to ensure resolution in an effective and timely manner - Escalate issues to the Customer Service Manager when resolution cannot be achieved - Report issues and trends encountered to the Team Lead. - Assess requests for Warranty work using the Tarion Construction Performance...

  • Customer Service Representative

    6 months ago

    Markham, Canada SpectraLab Scientific Inc. Full time

    **Company Summary** Spectralab Scientific Inc. is a spin-off from ThinLayer International established in 1997. Spectralab Scientific started operating in Canada in 2003. Since 2003 we have grown to become a global leader of pre-owned refurbished analytical equipment. Our expertise involves refurbishing equipment by integrating some of the best available...

  • Customer Service Representative

    6 months ago

    Markham, Canada Smart Insurance Solutions Inc Full time

    Job Title: Customer Service Representative **Responsibilities**: - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Maintain customer records and update information as necessary - Follow company policies and procedures to ensure consistent service delivery **Requirements**: - Proven experience in a...

  • Customer Service Representative

    3 months ago

    Markham, Canada KEX Express (Canada) Full time

    **Primary Job Duties**: - Reporting Duties: report shipment details & status in specified/assigned format (Microsoft Excel worksheet, Master Airway Bill documents and other assigned formats). - Documentation: maintain data integrity in various S.F. Systems. - Service/Product Knowledge: provide exceptional service to both internal and external customers,...

  • Customer Service Representative

    6 months ago

    Markham, Canada Lind Equipment Limited Full time

    We are looking for an enthusiastic **Customer Service Representative** to help us continue Lind Equipment’s rapid growth. This role is responsible for providing high value, high impact assistance to Lind’s customers throughout the entire buying process (needs assessment, product choice, pricing, after-sales service, warranty). Working from Lind’s...

  • Customer Care Representative- Science

    1 week ago

    Markham, Canada Merieux NutriSciences Full time

    Markham Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer...

  • Bank Teller/customer Service Representative

    6 months ago

    Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Customer Service Representative (CSR)** Position Type: Regular Position Status: Full-time Work Location: Markham, ON **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. We are...

  • Customer Service Representative

    6 months ago

    Markham, Canada Viola Ready Mix Full time

    **Customer Service Representative (Full Time with Benefits)** **Viola Ready Mix Inc.** **GTA, Ontario** Join our team to be a part of the next generation ready mix supplier in the GTA. Viola Ready Mix is a growing company that brings together 30 years of combined experience in the ready mix market with new equipment, the latest technology and image, while...