Student Accounts Specialist

5 months ago

Etobicoke, Canada Humber Full time

**Student Accounts Specialist - Office of the Registrar - Appendix D**
- (29466)

**Find Your Spot at Humber**

If you are interested in higher education and are looking to contribute to the largest polytechnic College

in Ontario as we shape the future of our students and communities, here is your opportunity to join our

team.

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the

heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence,

and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees

are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take

finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees

who bring their best each day.

Humber is a place like no other. Here you will “Find Your Spot” and build a career and future that grows

as we grow. In this rich, diverse workplace, we encourage innovation ideas. We support you to find deep

meaning and purpose so that you can be proud of what you do and where you work.

The Office of the Registrar supports and celebrates student success. We provide students and the

campus community with support through the distribution of key information, high-quality service delivery

and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas

including Student Recruitment, Admissions, Academic Records, Convocation, Customer Service, Fees,

Financial Aid, Registration & Course Scheduling, Reporting, Student Systems, and Transfer Services at

both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation,

upholds a culture of inclusiveness and respect, and supports wellness.

**Job Details**

**Position Title**: Student Accounts Specialist

**Status**:Appendix D

**Hours**: 35hours/week

**Faculty/Department**: Office of the Registrar

**Campus/Location**: North Campus

**Salary**:Band E Min ($27.81) Max ($32.24)

**What you will do**:
Under the direction of the Manager, Fees, the Student Accounts Specialist provides front line support

services for Student Financial Services in the Office of the Registrar. The primary role of this position is

to be focused on providing expert advice and assistance regarding a broad range of student financial

and fee related questions and topics for domestic and international students while providing general

knowledge assistance of other areas as required. The incumbent must retain a wide range of knowledge

on programs, courses, academic policies, Humber and the Ministry of Colleges and Universities policies

and procedures and college services. Specific duties include: responding to inquiries directly with the

client or authorized third-parties to resolve issues regarding fee assessments; responding to student

enquiries related to transactions on students’ accounts; analyzing and correcting errors

discovered/identified in student accounts; validating transactions, fees and balances prior to refunds

being processed; working with other departments of the College to resolve fee-related enquiries and

issues. This position is focused on providing information and services through multiple service paths

work on various assignments associated with the Office of the Registrar that have guidelines and strict

deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.

**What you bring to the role**

**Education**:
2-year diploma in Accounting, Financial Business or equivalent

**Experience and Skills**:

- A minimum of two years of practical experience in a complex customer service environment that
- includes financial transactions.
- Proficiency of fundamental accounting principles
- Use of initiative both in planning of work and in taking a pro-active approach to addressing customer concerns
- Providing adequate follow up to complaints and concerns
- Excellent interpersonal, listening and customer service skills
- Consistent attention to detail.
- Strong written/verbal communication skills and organizational skills are an asset
- Knowledge and experience in a highly automated post-secondary educational environment.

Successful Applicants:

- Must have access to a reliable internet connection.
- Must have a suitable and private work space to take calls from home/remotely.
- must be comfortable working hybrid, a minimum of three (3) days on-site

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contac

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