Tenant & Community Relations Specialist

6 months ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Description of Duties**:
Leads and provides strategic tenant management, tenant relations, and lease enforcement for Waterloo Region Housing. Follows up to ensure the resolution of tenant and community issues to prevent tenant evictions and assist with improving tenant quality of life. Develops and maintains cooperative working relationships between community agencies, staff, private landlords (as part of assisted and affordable housing programs), and tenants. Facilitates community and tenant development initiatives and opportunities, and encourages community members to engage in positive community relationships. Works on project teams for building redevelopment/revitalization projects, and coordinates related activities for tenants.

**Duties/Responsibilities**:

- Acts as a resource for tenants, community agencies, and staff. Provides guidance to tenant service coordinators, facilities staff, and student placements regarding housing and tenancy policies, roles/responsibilities, and tenant relations.
- Leads and facilitates individual plans for tenants at risk of eviction and requiring additional supports (e.g., life-skills training, counselling, health care). Liaises with community agencies, private landlords (as part of assisted and affordable housing programs), and health care professionals to develop and negotiate plans, and advocate for tenants. Assists tenants with accessing community and government supports/resources, as appropriate. Facilitates tenants transitioning out of independent living (e.g., long-term/hospice care, supportive housing, extended care programs).
- Leads tenancy matters related to lease agreements (including but not limited to) complaints and disputes between tenants, and provides mediation, referral services, and crisis intervention to same as needed/by request (e.g., cultural, domestic, mental health). Supports tenants exhibiting anti-social, disruptive, and inappropriate behaviours in violation of tenancy legislation and consults with supervisor, as required. Monitors to ensure tenants follow through on agreed activities and mediated agreements to maintain tenancy. Provides summary reports to management.
- Provides leadership, guidance, support, and expertise for community development initiatives. Researches topics relevant to communities. Plans, coordinates, and facilitates community development events and workshops, and provides resources to foster community capacity building. Prepares funding proposals for tenant associations, community centres, and activities, and coordinates/supports implementation. Assists tenants to organize special events and newsletters.
- Maintains the master key system (e.g., door/lock replacements, emergency lockouts, lost keys).
- Oversees key-holders, including training, communicating legislative requirements, and managing conflicts between key-holders and tenants.
- Works on project teams consisting of facilities staff, planners, contractors, and consultants regarding planning and implementation of building revitalization/redevelopment projects. Provides advice and recommendations related to tenant and community-centred considerations.
- Leads/facilitates community engagement strategies to obtain tenant feedback on preliminary site and building designs/changes.
- Coordinates tenant relocations (including emergency relocations) and move-ins where required. Provides ongoing communications to tenants regarding projects. Addresses tenant concerns before, during, and after projects are completed.
- Facilitates and coordinates activities/initiatives to support the 10-Year housing and homelessness plan and housing master plan.
- Develops and implements strategies to educate and encourage community and individual behavioural changes to improve healthy community living and lifestyles. Develops and provides workshops for tenants, community agencies, and students.
- Participates and represents the Division in meetings with agencies and community groups to respond to inquiries, develop cooperative relationships, advocate for tenant groups, and promote programs and services. Liaises and consults with community agencies and other staff as it relates to community projects, tenant needs, and community development to contribute to community capacity building and support tenant health

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