Tenancy Liaison Specialist

5 months ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**The Opportunity**:
Provides consultation, information, and support regarding landlord and tenant relationship management to community housing landlords and their tenants. Facilitates meetings to resolve tenancy issues, coordinates/makes referrals to social and community supports, and develops and delivers resources and workshops to build landlord capacities and support successful tenancies.

**Description of Duties**:

- Acts as a resource for community housing landlords to support ongoing tenancy and positive landlord and tenant relationships.
- Leads/facilitates resolution of tenancy issues with landlords and tenants (e.g., complaints, rent geared-to-income eligibility, asset management and property standards, neighbourly disputes, perceived discrimination). Develops case plans and action items agreed to/in collaboration with the parties, and follows up to record outcomes or provide additional supports and meetings.
- Works with diverse groups of tenants and landlords to develop and implement strategies that promote inclusivity and understanding within the community. Ensures processes consider the diverse needs of tenants and landlords, and promote fairness and equity.
- Coordinates individual supports and resources for tenants to achieve housing stability and help to improve health outcomes, reduce reliance on emergency services, and promote social inclusion. Contacts program areas and community agencies to make referrals and exchange program and tenant information (e.g., rent payments, adjustments, placement issues, income support).
- Develops materials and resources to support eviction prevention, foster good landlord and tenant relationships, and support overall positive tenancies and access to other supports. Delivers information and training to build landlord capacities.
- Facilitates and promotes community engagement strategies to landlords, and works one-on-one to develop strategies/initiatives in response to issues. Leads meetings with landlords to exchange information, best practices, and trends related to community engagement. Facilitates service agreements and partnerships with community agencies.
- Works with other staff to develop and implement strategies to facilitate community and individual behaviour changes to improve the overall health of tenants and the community.
- Participates on committees, task forces, and working groups with community partners and other corporate staff to contribute to community capacity building and support tenant health and well-being.
- Administers an annual portfolio operating budget with supervisor, and assists in budget forecasting. Has signing authority to an approved limit and a p-card for incidentals and emergencies.
- Maintains records of interactions, activities, and outcomes. Provides reports for management, and for Community Housing Review System cases.
- Testifies in court when subpoenaed/requested by landlords/tenants for Ontario Rental Housing Tribunal hearings.
- Responds to inquiries from housing providers and tenants regarding policies, roles, and responsibilities of housing providers and tenancies.
- Exchanges information with peers in other municipalities and organizations. Provides information to researchers, Ministries, and elected officials, as assigned. Has contact with private homeowners, lawyers, police, elected officials, and other officials where tenancy is at risk and/or requires support.
- Works independently to achieve objectives set out in divisional work plans. Plans and prioritizes work to maintain and service a portfolio of housing providers.
- Performs related duties as assigned.

**Knowledge, Skills & Abilities**:

- Knowledge and skills are acquired through a 3-year college diploma/university degree in a related field (e.g., Social Work, Social Services), plus 3 years of related experience. An equivalent combination of higher education and lower experience will be considered.
- Knowledge of landlord-tenant relationship management principles and practices, community development ad engagement strategies, and social and behavioural sciences.
- Skill and experience developing program resources and materials, and delivering/facilitating workshops and meetings for varied audiences, with knowledge and understanding of adult learning principles.
- Knowledge

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