Tenant Support Coordinator
7 months ago
Supportive Housing of Waterloo is seeking a Tenant Support Coordinator to join our team.
This is permanent/full-time position and the hours of work are Monday to Friday, 3pm-11pm.
PROGRAM OVERVIEW:
SHOW offers safe and affordable housing with a wide range of individualized and voluntary programs and supports to people who have experienced chronic or persistent homelessness and barriers to housing stability, including physical health, substance use and mental health issues. SHOW works within a harm reduction framework, understanding that some tenants may be actively using substances and/or experiencing diagnosed and undiagnosed mental health conditions. We compassionately assist our tenants to maintain their housing and are anchored in a housing first philosophy, recognizing that housing is a human right and not a reward for good behaviour.
RESPONSIBILITES:
1. Provide on-site supports to ensure that tenants are able to maintain housing stability
2. Accurately and neatly prepare written records in the tenant log and/or incident reports as needed, while ensuring confidentiality of records and client information
3. Communicate with tenants in a respectful/non-judgemental manner, delivering phone messages, and timely prompts related to tenants’ appointments/community engagements
4. Perform wellness checks when tenants have not been in contact for 24 hours
5. Perform basic building cleaning as needed during the course of a shift
6. Respond to ongoing and immediate building maintenance concerns, and report maintenance issues as needed for agency to follow through with appropriate repairs
7. Monitor tenant and guest comings and goings, and ensure that building remains secure
8. Arrive for shift change in a timely fashion, 15 minutes before beginning of shift
9. Participate in shifts changes with in-coming and out-going staff members, exchanging information related to important events and strategies for supporting tenants over the course of a shift
10. Assist tenants in accessing food pantry, sometimes with light food preparation, cleaning and tidying
QUALIFICATIONS:
- College Diploma or University Degree in a relevant field (or in process of completing)
- Strong interpersonal and communication skills required
- Ability to assess complex situations and make appropriate decisions independently and as part of a team
- Knowledge of/or openness to learn about substance use, recovery issues and recommended approaches for supporting various stages of change
- Current standard first aid/CPR certificate or willingness to obtain at hiring
- Valid Food Handler certification is considered an asset
- Trained in non-violent crisis intervention (NVCI) or willingness to obtain at hiring
- Familiarity with the Residential Tenancies Act
- Applied Suicide Intervention Skills Training (ASIST), considered an asset
Rate of pay: $23.00/hour
**Supportive Housing of Waterloo requires all employees to obtain a Criminal Background Check, including a Vulnerable Sector Search prior to commencing employment.
**While we appreciate your interest in SHOW, we will only contact applicants that have been selected for an interview
Pay: From $23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Experience**:
- property management: 1 year (preferred)
Work Location: In person
-
Tenant Support Worker
3 days ago
Waterloo, Canada YW Kitchener-Waterloo Full time $24Hours & CompensationWeekend Days | Permanent Part-Time | Every other weekend Saturday and Sunday | 8:00am to 4:00pm, total of 16 hours per two-week pay period. | Pay Rate: $23.91 per hour + 2% in lieu of benefitsIn this Role, you will impact the Community by ...Establishing supportive and empowering relationships with and among tenants within a harm...
-
Tenant Services Coordinator
7 months ago
Waterloo, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Tenant Services Coordinator
5 days ago
Waterloo, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Part Time Weekend Tenant Support Worker
7 months ago
Waterloo, Canada Supportive Housing of Waterloo Full time**SHOW - Part-Time Tenant Support Worker 144 Erb** **Position Summary** Reporting to the Program Manager, the part-time TSW supports the 26 tenants living in SHOW’s senior Supportive Housing building, 144 Erb St E Waterloo. The main objective of the role is to increase long-term housing stability and improve quality of life for the tenants. The hours...
-
Relief Tenant Support Worker
7 months ago
Waterloo, Canada Supportive Housing of Waterloo Full timePosition Summary Reporting to the Program Manager, the Relief TSW supports the tenants living in SHOW’s Supportive Housing building at 362 Erb Street West. The main objective of the role is to increase long term housing stability and improve quality of life for the tenants. Tenant Support Relief - Providing support to TSC’s as SHOW is staffed 24/7 -...
-
Relief Tenant Support Worker
7 months ago
Waterloo, Canada Supportive Housing of Waterloo Full timePosition Summary Reporting to the Program Manager, the Relief TSW supports the tenants living in SHOW’s Supportive Housing building at 362 Erb Street West. The main objective of the role is to increase long term housing stability and improve quality of life for the tenants. Tenant Support Relief - Providing support to TSC’s as SHOW is staffed 24/7 -...
-
Tenant & Community Relations Specialist
7 months ago
Waterloo, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Tenant Support Worker
7 days ago
Waterloo, Canada Supportive Housing of Waterloo (SHOW) Full timeSupportive Housing of Waterloo is seeking new Relief Staff members. SHOW is staffed 24/7 and the rotating shifts are 7am-3pm, 3pm-11pm, and 11pm-7am. **PROGRAM OVERVIEW**: SHOW offers safe and affordable housing with a wide range of individualized and voluntary programs and supports to people who have experienced chronic or persistent homelessness and...
-
Waterloo, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Supervisor, Tenant
7 months ago
Waterloo, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Tenant & Community Relations Specialist (Housing)
3 months ago
Waterloo, Canada Region of Waterloo Full timeTenant & Community Relations Specialist (Housing) **Job Number**:1499 **Job Type**:Temporary Full-Time**Temp Contract Length**:Contract ends March 28 2025 **Location**: 99 Regina St. S. **Job Category**: Health Care and Social Assistance **Number of Positions**:1 **Department**: Tenant Management and Support **Division**: Community Services **Hours of...
-
Tenant Relations Specialist
5 months ago
Waterloo, Canada Services and Housing In the Province (SHIP) Full time**Position Summary**: Reporting to UA Transitional Program Supervisor, the Tenant Relations Worker will be responsible for developing, delivering, and sustaining support to residents regarding their occupancy, rent allocation and financial literacy. **Duties and Responsibilities**: - Meet with new residents and complete all necessary documentation...
-
Tenant Liaison and Office Manager
1 month ago
Waterloo, Canada The Westmount Group Full timeResponsibilities for this position include answering tenant inquiries and leasing questions. Liaising between tenants and management. Coordinating repair requests, move in and move outs, inspections, cleaners, painters, appliance deliveries etc. You will be responsible for advertising and showing of units, tenant screening, preparation of leases, rent...
-
Waterloo, Ontario, Canada Campus Living Centres Full timeCampus Living Centres presents an exciting opportunity for a dynamic General Manager Assistant to join our team.**Salary:** $65,000 - $75,000 per annum, depending on experience.The ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively coordinate daily tasks assigned by the General Manager. Strong...
-
Housing Support Worker
2 weeks ago
Waterloo, Canada Indwell Full timeCome Build Hope and Homes with Us! Housing Support Worker - Full Time Region of Waterloo **Position Description**: Reporting to the Program Manager, the Housing Support Worker, as a member of the interdisciplinary team, is responsible to provide tenants at various housing locations in the Waterloo region with supports that help people maintain health and...
-
Property Coordinator
7 months ago
Waterloo, Canada Conestoga Mall - Primaris REIT Full time**Property Coordinator** Primaris REIT is currently hiring a dedicated and enthusiastic Property Coordinator to join the team on site at our Conestoga Mall in Waterloo, ON. If you have a positive, team-focused attitude, strong organizational skills, and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...
-
Facilities Work Coordinator
2 weeks ago
Waterloo, Canada Region of Waterloo Full timeSupports facilities operations supervisors and staff to monitor and coordinate maintenance work for region-owned buildings/properties (including housing units) to ensure work meets quality standards and service timelines. Assists to administer contracts for contracted services. **Knowledge, Skills & Abilities Required**: - Knowledge of current building...
-
Leasing and Administration Coordinator
7 months ago
Waterloo, Canada Activa Holdings Inc. Full timeRole Summary **Company**:Activa **Job Title**:Leasing and Administration Coordinator **Job Type**:Full-Time, Permanent **Reports To**:Property Management Manager **Location**:Waterloo, Ontario Reporting to the Property Management Manager, the Leasing & Administration Coordinator is responsible for supporting the Property Management Manager and...
-
Housing & Leasing Coordinator
7 months ago
Waterloo, Canada Campus Living Centres Full time**1. Position Summary and Job Magnitude** The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and...
-
Housing Coordinator
1 month ago
Kitchener-Waterloo, Canada Richmond Community Management Services Full timeThe Housing Coordinator is responsible for the overall day to day operations of the client including all administrative and financial information processing activities at their assigned sites; in addition to the oversight and coordination of the Company’s administration systems and record keeping. The Housing Coordinator will be responsible for the areas...