Tenant Relations Specialist

5 months ago

Waterloo, Canada Services and Housing In the Province (SHIP) Full time

**Position Summary**:
Reporting to UA Transitional Program Supervisor, the Tenant Relations Worker will be responsible for developing, delivering, and sustaining support to residents regarding their occupancy, rent allocation and financial literacy.

**Duties and Responsibilities**:

- Meet with new residents and complete all necessary documentation (Occupancy Agreements, OW Applications, ODSP Pay Direct Forms, set-up pay direct (if occupant is on OW/ODSP etc.)
- Track arrears and assist tenants in developing re-payment plans
- Liaise and regularly provide system access navigation support with OW and ODSP (payment of arrears, discretionary funds, etc.)
- Data Entry, spreadsheet development/management, book keeping and reconciliation
- Work independently and collaboratively within a multi-disciplinary team to ensure clients rent/occupancy goals are met
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Occupancy Agreement & Rent Collection**:

- Liaise consistently with OW/ODSP caseworker and on-site primary workers
- Assist with coordinating residential Occupancy Agreement review, signing and submission.
- Assist with rent collection/payment - ensuring transaction ledger is updated and receipts are reconciled
- Regular dialogue and follow up on arrears
- Facilitate delivery of ‘Notice of Unpaid Rent’, ‘Arrears Repayment Plan’ and ‘Discharge letters’ to residents
- Ensure communication with Housing Representatives if/when a resident transitions out of program.

**Qualifications**:

- Post-secondary education in Human Services and/or equivalent
- Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation
- Understanding of homelessness and at risk of homelessness and the impacts of addiction, mental health, homelessness and poverty
- Proficient in Microsoft Office, including Excel, PowerPoint, Word
- Experience preparing basic accounting entries including recording of cheques, deposits and reconciling bank accounts.
- Experience collaborating with partners and other community resources
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
- Valid certification in CPI, CPR, First Aid, and Assist is mandatory

**Reporting Function**:
The Tenant Relations worker will report directly to the program manager. They will work with both internal and external partners, specifically Region of Waterloo OW and ODSP and interact with all levels within the organization.
They will be a support system, resource, and an advocator for the team and Organization.

**Working Conditions and Physical Requirements**:

- Hours are Monday to Friday, shift rotation of 8:00am-4:30pm and 11am-7:30pm
- Average amount of physical effort is required.
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel and open doors as required.

**SHIP Values**
- Compassion, Hope, Inclusive, Respect, Professional

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

**Accessibility**
- “SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values._ We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”._

We strongly encourage all staff to acquire the seasonal Influenza vaccine and COVID vacc

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