Supervisor, Tenant

2 weeks ago

Waterloo, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
In Housing Services, we believe that communities thrive when everyone has a place to call home. This vision guides our every decision. We serve community members experiencing homelessness, housing instability, and housing affordability challenges in Waterloo Region. We are a Service System Manager, funder, and service provider.

**The Opportunity**:
Supervises the delivery of housing services and supports to the community and tenants of Waterloo Region Housing. This includes access to housing through the housing waitlist, delivery of housing subsidies, and the provision of housing through Waterloo Region Housing. Supervises the development and implementation of policies for services delivered.

Supervises tenant and community relations, tenant management, and tenant placement for Waterloo Region Housing (WRH) programs, ensuring clients are well supported in obtaining and maintaining tenancy in WRH owned units, co-ops, non-profits, or with private landlords. Acts as a liaison with community partners and agencies to support tenants and their tenancy. Supervises rent assistance programs for clients and landlords, including establishing and maintaining rental agreements with landlords, and financial/accounting processes. Collaborates with Facilities regarding property management/ operational maintenance, security, safety, and capital asset management in the interests of tenants and the community.

Supervises Tenant Services Coordinators, Tenant & Community Relations Specialists, OW Caseworkers, Housing Access Coordinators, administrative staff, an Administrator of Funding & Contracts, and students.

Represents client services on special projects and committees related to tenancy management, relocations, finance, and purchasing; reviews and recommends changes to policy and procedures to enhance client services. Co-chairs Waterloo Region Advisory Committee.

Supervises the preparation and implementation of legal agreements with private landlords, community housing providers, and community agencies, per legislation and regional programs. Oversees initial rent and rent increases/reductions. Authorizes payment of subsidies under each agreement, approves and ensures monthly subsidy payments. Addresses serious contractual infractions, including initiating termination of contracts as required.

Supervises the intake, processing, eligibility, and maintenance of the housing waitlist, ensuring compliance with relevant legislation and local policies. Liaises with community agencies to facilitate referrals, provide information regarding available services/supports, and deliver presentations and training/education regarding waitlists, including terms/conditions and priority populations.

Administers policies and procedures related to rent charges, rent calculations, and placement criteria for housing programs, as determined by the Housing Service Manager.

Develops and supervises the administration of service agreements/contracts for supportive services for housing programs. Ensures terms and conditions are met, and implements corrective actions, as needed.

Supervises the development and implementation of strategic tenant management practices and plans to prevent evictions and support tenant quality of life, including integration with internal resources and partners (e.g., OW). Resolves escalated tenancy matters.

Supervises tenant engagement strategies, including tenant social enterprises and economic development programs. Reports on tenant and community advisory boards/councils, and other tenant led initiatives. Develops opportunities for private/public agreements, including service and use of space agreements. Meets with tenants, tenant groups, and community agencies to coordinate tenant services, as required. Provides overall support to tenants with the goal of stabilizing tenancies and maintaining housing.

Prepares reports for management, other departments, community groups, and agencies (e.g., trends, needs/demand surveys, turnover rates, vacant units, arrears).

Collaborates with Facilities to ensure building maintenance and safety standards are met; issues and contractual infractions are addressed; and compliance with service level agreements. Collaborates with Facilities regarding capital improvements, and maintenance priorit

  • Tenant Services Coordinator

    6 days ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Tenant Services Coordinator

    5 days ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Tenant & Community Relations Specialist

    3 weeks ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Guest Services Supervisor

    2 weeks ago

    Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Supervisor, Guest Services**: Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Conestoga Mall in Waterloo, ON. If you have a friendly, customer focused attitude and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the Supervisor, Guest Services you...

  • Operations Supervisor

    2 weeks ago

    Waterloo, Canada BentallGreenOak Full time

    **Operations Supervisor** **Waterloo, ON** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential,...

  • Operations Supervisor

    5 days ago

    Waterloo, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. **Responsibilities**: Ensures efficient and safe operation of all HVAC and other mechanical and electrical equipment. Perform frequent reviews of staff work orders to ensure they are completed properly and follow-up communication is timely and appropriate. Assists in Energy Conservation...

  • Operations Supervisor

    2 weeks ago

    Waterloo, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: Ensures efficient and safe operation of all HVAC and other mechanical and electrical equipment. Perform frequent reviews of staff work orders to ensure they are completed properly and follow-up communication is timely and appropriate. Assists in Energy Conservation...

  • Housing & Leasing Coordinator

    4 weeks ago

    Waterloo, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and...

  • Tenancy Liaison Specialist

    2 weeks ago

    Waterloo, Canada Region of Waterloo Full time

    Description of Duties Provides consultation, information, and support regarding landlord and tenant relationship management to Community Housing landlords and their tenants, including facilitating meetings to resolve tenancy issues, providing materials/resources, and making referrals to community/social supports to build tenant/landlord capacities and...

  • Tenancy Liaison Specialist

    2 weeks ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Supervisor, University Avenue

    2 weeks ago

    Waterloo, Canada SHIP Full time

    Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional Program.The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans...

  • Area Supervisor

    2 months ago

    Kitchener-Waterloo, Canada Kings Cleaners Inc. Full time

    We are currently recruiting for an Area Supervisor opportunity in the Kitchener/Waterloo Area. Summary of Position: - Complete accountability for assigned accounts, including setting and maintaining quality standards, site performance and the integrity of the account. - Liaise with clients regularly, providing business reviews and updates. - Develop and...

  • Housing & Leasing Coordinator

    4 weeks ago

    Waterloo, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and...

  • Property Coordinator

    2 weeks ago

    Waterloo, Canada Conestoga Mall - Primaris REIT Full time

    **Property Coordinator** Primaris REIT is currently hiring a dedicated and enthusiastic Property Coordinator to join the team on site at our Conestoga Mall in Waterloo, ON. If you have a positive, team-focused attitude, strong organizational skills, and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Building Operator, Waterloo

    4 weeks ago

    Waterloo, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Reporting to the Operations Supervisor, the Building Operator will be responsible for the safe efficient operation of building HVAC, electrical, Life Safety and all auxiliary equipment. You will conduct yourself appropriately at all times and present an acceptable appearance while on site performing...

  • Building Maintenance Worker

    2 weeks ago

    Kitchener-Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Building Operator, Waterloo

    1 week ago

    Waterloo, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Are you ready to take on an exciting role as a Building Operator? We are looking for a friendly and reliable individual to join our team at the head office of one of our national accounts. Reporting to the Operations Supervisor, your main responsibility will be ensuring the safe and efficient...

  • Facility Supervisor

    3 weeks ago

    Waterloo, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The estimated start date for this position will be around June 1st, 2024. Reporting to the Senior Operations Manager, the Facility Supervisor is...

  • Facility Supervisor

    4 days ago

    Waterloo, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The estimated start date for this position will be around June 1st, 2024. Reporting to the Senior Operations Manager, the Facility Supervisor is...

  • Supervisor, Facilities Operations

    4 weeks ago

    Kitchener-Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...