Training and Documentation Specialist

2 weeks ago

Montréal, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Are you interested in working in an innovative area with great opportunities?
Our Group Benefits business is focused on creating an experience that is easy and meaningful for our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

**Responsibilities**
- Design and deliver training for new hires, cross training as well as for initiatives and projects in various locations
- Assessing training needs of learner/Business and:

- Develop training plans/approach
- Build out lesson plans
- Estimate training work/task efforts
- Develop training and teaching materials including job aids, procedural documentation, workflows, presentation materials and training activities to maximize the learning impact
- Facilitate learning through a variety of delivery methods including classroom instruction, e-learning, on-the-job coaching, and virtual training
- Deliver training on product overviews, systems, technical and functional processes
- Track and report on training outcomes and provide feedback to Managers regarding trainees' performance and development and make recommendations for improvement
- Creating, updating and maintaining procedural documentation
- Play a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective. Liaise with Project and Production Support BA’s when there are changes to workflows/processes to ensure documentation is updated; identify areas impacted by the changes; communicate changes to staff; and provide technical training to staff
- Support Seniors, Specialists and Leaders with handling complex cases, and unique situations and escalated technical inquiries as requested
- Collaborate across PSA to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.

**How will you create impact?**

You will be responsible for completing needs analyses, planning, design, and training delivery. You will also be accountable for the evaluation of training programs and modules, including new hire, cross-training and refresher training. You also partner with our Strategic Initiatives team to ensure the successful delivery of project and business initiative training to meet the training needs of PSA teams across multiple locations. All while keeping the customer at the center of what we do.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Exceptional attention to detail
- Get it done mentality, flexible & adaptability to change, resiliency with ambiguity
- Strong Negotiation & Influencing Skills
- Action Oriented Problem Solver
- Collaborative Team Player
- Produce high-quality deliverables on time
- Excellent verbal and written communication skills

**What you bring**:

- You realize that the need to continue to learn and invest in your own development is a never-ending journey. And if you have professional accreditation in training, ‘train the trainer’, adult education background, that’s even better
- You have experience with the training cycle, including needs assessment, design, delivery, implementation and evaluation of the training
- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
- The training profession isn’t new to you. You’ve spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training in a fast-paced, professional environment
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
- You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups
- You demonstrate accountable behaviours - you take initiative and

  • Spécialiste des documents

    1 month ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: Are you fluently bilingual in English & French?Are you a meticulous and detail-oriented individual with a passion for organizing and managing documents?Their Montreal office is hiring an experienced Bilingual Document Specialist to support the firm at a national...

  • Spécialiste des documents

    2 months ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: Are you fluently bilingual in English & French? Are you a meticulous and detail-oriented individual with a passion for organizing and managing documents? Our client is a top national law firm with multiple offices across Canada. Their Montreal office is...

  • Document Specialist

    1 week ago

    Montréal, Canada Davies Ward Phillips & Vineberg LLP Full time

    About Davies Davies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montreal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad. A position at Davies is more than just a job. When you join the firm, you will be welcomed by a team that places as much emphasis...

  • Documentation Specialist

    3 weeks ago

    Montréal, Canada Domtar Full time

    **Position title**:Documentation Specialist **Location**:Montreal **Reports to**:Director, HR Shared Services The HR Shared Services (HRSS) Documentation Specialist is a specialized role within the HRSS team. This role is responsible for creating/updating process maps for existing and/or new HRSS processes and subsequently drafting/updating detailed...

  • Bilingual Document Specialist

    1 month ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    1 month ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    1 month ago

    Montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    3 weeks ago

    montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    1 month ago

    montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Specialist Manufacturing, Documentation

    1 week ago

    Montréal, Canada Centre de production de produits biologiques Inc Full time

    The Biologics Manufacturing Center (BMC) inc. is a new bio-manufacturing facility whose construction was completed in June 2021. As a not-for-profit organization having a public interest mandate, BMC is a key player in Canada's ability to respond rapidly to future national and global health emergencies. In addition, BMC supports projects of public interest,...

  • Bilingual Document Specialist

    2 weeks ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: M-F 1PM - 9PM EST Do you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations? Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms? Are you...

  • Bilingual Document Specialist

    2 weeks ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: M-F 1PM - 9PM EST Do you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations? Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms? Are you...

  • Bilingual Document Specialist

    1 month ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French) FULL-TIME, REMOTE MONTREAL, QC SHIFT PATTERN: M-F 1PM - 9PM EST Do you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations? Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms? Are you...

  • Training Specialist

    4 weeks ago

    Montréal, Canada Sun Life Full time

    Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques - experts dans leur domaine - qui sont impatients de partager leurs connaissances avec...

  • Training Specialist

    2 weeks ago

    Montréal, Canada Medisca Pharmaceutique Inc Full time

    Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...

  • Training and Development Specialist

    3 weeks ago

    Montréal, Canada DWCC Full time

    Training & Development Specialist DWCC is a fast-paced go to market company working with some of the most exciting SaaS startups and fintech companies around the world. Since 2008 we have been accelerating our customers' growth and our employees' careers across our offices in Tampa, Montreal, London, Cologne, Barcelona, Madrid and Sydney. As part of our...

  • Bilingual Document Specialist

    4 weeks ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • R&d Documentation Specialist

    2 weeks ago

    Montréal, Canada Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Montreal, QC, CA**Additional Location(s)**: Canada-QC-Montreal**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...

  • Process Improvement, Documentation

    3 weeks ago

    Montréal, Canada Exertis | JAM Full time

    **Job Title**: Process Improvement, Documentation & Training Manager **Division**:Jam Industries Canada, Reporting to the Vice President Operations **Location**: Baie D’urfe, Québec **Schedule**: Monday to Friday 8:30am - 5:30pm Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since...

  • Bilingual Training Specialist

    3 weeks ago

    Montréal, Canada Global Payments Canada Full time

    Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you passionate about learning and development? At Global Payments, you’ll have many opportunities for growth and we promise everyday will be an exciting challenge. Join a team dedicated to train established sales professionals and get the chance to...